• Grand Rounds contact:
    grandrounds@dshs.texas.gov


    Continuing Education contact:
    ce.service@dshs.texas.gov 

     

Frequently Asked Questions


PLEASE NOTE: referenced pages in the answers below may be located on the menu to the left.


Are Grand Rounds presentations eligible for continuing education credits/contact hours?

Yes. Grand Rounds are certified with credits/contact hours for specific credentialed professions.
Each presentation description on the Grand Rounds Home page lists the credits/contact hours provided for that presentation.

Where can I find a list of upcoming presentations? 

Upcoming presentations are listed on the Grand Rounds Home page.

What topics has Grand Rounds presented in the past?

Please visit the Past Presentations page for a listing. 

Can I participate in a presentation if I am not in Austin?

Certainly! All Grand Rounds are presented both live in Austin and via webinar.

How do I register for an upcoming Grand Rounds presentation? 

The Registration Options page describes the different ways to view and register for the presentations.

If I don't register, can I still attend the presentation or view the webinar?

Registration is required in order to access the webinar, and must be done before the presentation.
If you plan to attend live and did not register, please be sure to sign in upon arrival.

If I watched the webinar with another person, on their computer, will I still receive my certificate for continuing education credits/contact hours?

If you viewed the webinar, but did not log in yourself, your name will not appear on the attendance report provided by GoToWebinar, and you will not automatically receive evaluation and certificate information.
Please send an email to GrandRoundsWebinar@dshs.texas.gov immediately following the end of the presentation to be added to the attendance list. 
Please visit the Registration Options page for more information.

I would like to claim the continuing education credits/contact hours for attending a presentation. How do I get my certificate?

At the completion of each Grand Rounds presentation, all logged-in webinar participants and signed-in live participants will receive an email with a link to the course evaluation, located on Survey Monkey.
The evaluation will be available for one week past the date of the presentation - certificates will be emailed to all attendees who complete the evaluation, within two weeks after the presentation.

I did not receive the evaluation link - what should I do?

If you have not received an email with the link to the evaluation within 24 hours after the presentation, please email GrandRoundsWebinar@dshs.texas.gov. It is possible that the email address entered upon registration was accidentally typed incorrectly, and the email went to an unknown address. 
Please note that the evaluation closes one week after the presentation date, and will no longer be available for completion for continuing education credits/contact hours.

It's been two weeks, and I still haven't received my certificate. Can I still get it?

Yes! As long as you attended/viewed the entire presentation and completed the evaluation, you are eligible for receiving a certificate for continuing education credits/contact hours. 
Please email GrandRoundsWebinar@dshs.texas.gov -- it is possible that the email address entered when completing the evaluation was accidentally typed incorrectly, and the email went to an unknown address.

How do I ask questions during the webinar?

The GoToWebinar menu contains a section for sending questions to the webinar moderator during the presentation, or you may email grandrounds@dshs.texas.gov. These questions are forwarded to the presenter and answered at the end of the presentation.
Any questions not answered during the allotted Grand Rounds time will be posted on the Grand Rounds Home page.

I'm having technical difficulties on GoToWebinar - who should I call?

Please contact GoToWebinar at (800) 263-6317.

I'm out of town during a presentation I really want to see. Will the webinar be recorded for later viewing?

It certainly will! All Grand Rounds webinars are recorded and stored on the GoToWebinar website. Please contact grandrounds@dshs.texas.gov following the presentation for a link to the recording.
Unfortunately, the recorded version of the webinars are not eligible for continuing education credits/contact hours.






    Last updated August 1, 2017