Frequently Asked Questions

faqs

 

Q. Am I supposed to pay for my printing when I get the Cost Report?

A. No. When we complete your job, we will send a Cost Report showing the charges for printing. At the end of the month, we will send your fiscal department a summary of charges that will list all the printing and distribution that has been done for your agency for the month.

Q. Where can I get a Form D-8 (Request for Printing)?

A. https://esbwebsav01.dshs.state.tx.us/printshopd8/

Q: What type of file format can you print from?

A: We can print from most graphic arts applications for PCs or Macs; however, our preferred formats are QuarkXpress, PDF, and PageMaker. Other formats we can work with include:

  • InDesign
  • Illustrator
  • Photoshop
  • Microsoft Word*
  • Excel*
  • PowerPoint*
  • Freehand

* Saved as PDF before forwarding.

Q: How quickly can you print color copies and photocopies?

A: Most color copies and small photocopy orders can be printed in just a few days. In some cases, emergency orders can be completed on the same day.

Q: Can you make last minute changes to my document before printing?

A: We can make last minute changes. However, in most cases, your printing completion date will be delayed by the amount of time necessary to remake plates. Extra cost may be assessed to cover additional materials and time.

Q: Can I e-mail files to the print shop?

A: Yes, you can e-mail files up to 20 mb. Larger files can be uploaded to our FTP site. Please call for more information.

Q: Who is my printing liaison?

A: If you don't know who your printing liaison is, please contact us.


Documents in PDF format require the use of the free Adobe Reader, which can be downloaded from Adobe Systems, Inc. You can also download the free Acrobat Accessibility Reader for PDFs.

Last updated September 25, 2013