Who is a Promotor(a) or Community Health Worker?
A person who, with or without compensation is a liaison and provides cultural mediation between health care and social services, and the community. A promotor(a) or community health worker: is a trusted member, and has a close understanding of, the ethnicity, language, socio-economic status, and life experiences of the community served. A promotor(a) or community health worker assists people to gain access to needed services and builds individual, community, and system capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, patient navigation and follow-up, community health education and information, informal counseling, social support, advocacy, and participation in clinical research.
What does the The Promotor(a) or Community Health Worker Training and Certification Program provide?
The Promotor(a) or Community Health Worker Training and Certification Program provides leadership to enhance the development and implementation of statewide training and certification standards and administrative rules for the Promotor(a) or Community Health Worker (CHW) Training and Certification Program. Senate Bill 1051 (77th Texas Legislative Sessions) calls for the Texas Department of State Health Services to establish and operate a training and certification program for persons who act as promotores or community health workers, instructors and sponsoring institutions/training programs.
Complaint Procedures: Provides information for filing a complaint with the Department of State Health Services (DSHS) if an individual or a representative of an organization feels that a community health worker, instructor, or training program has violated Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1 - 146.8.
Complaint form - English
Formulario de quejas y
procedimientos - Spanish
For questions about CHW certification, call: (512) 776-2570 or (512) 776-2624
For questions about Instructor or Training Program certification, call: (512)776-3860 or (512) 776-2208
General inquiries, email:
Fax: (512) 776-7658
Mail: Texas Department of State Health Services
P.O. Box 149347, MC1922
Attn: CHW Training and Certification Program
Austin, TX 78714-9347
External links to other sites are intended to be information and do not have the endorsement of the Texas Department of State Health Services. For information about the Community Health Worker Training and Certification Program please email
email@example.com. For information regarding Maternal and Child Health(MCH) in Texas, please email
TitleV@dshs.state.tx.us or call (512) 776-7373.