• Contact Us

    For CHW certification questions:
    (512) 776-2570; or
    (512) 776-2624

    For Instructor or Training Program certification questions:
    (512) 776-3860; or
    (512) 776-2208

    Email questions:
    Email the CHW program

    Fax: (512) 776-7555

    Mailing address:
    Texas Department of State Health Services
    P.O. Box 149347, MC1945                                                                                          
    Attn: CHW Training and Certification Program
    Austin, TX 78714-9347

Community Health Workers - Promotor(a) or Community Health Worker Training and Certification Program

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September 16th is National Promotores de Salud and Community Health Workers Day. 

On this day,  we recognize the promotores/community health workers who help improve the lives of their communities by being liaisons and providing cultural mediation between health and social services and the communities they serve. Through classes, community events and home visits, promotores/CHWs provide outreach and education to help prevent or manage diseases but also to teach communities how to advocate for themselves and their needs. Texas has over 4,000 certified promotores/CHWs who are committed to serving their communities in culturally competent and compassionate ways to gain access to needed health and social services.  Thank you for all that you do!

The Promotor(a) or Community Health Worker Training and Certification Program provides leadership to enhance the development and implementation of statewide training and certification standards and administrative rules for persons who act as promotores or community health workers, instructors and sponsoring institutions/training programs. 

The Program provides three (3) types of certifications, assists the CHW Advisory Committee and provides resources, reports, articles and research material to assist existing and future CHWs. 

Promotor(a) or Community Health Workers button SS     Instructor of Community Health Worker button SS     Sponsoring Organization button SS

Advisory Committee button SS     Legislation button SS     Resources button SS

Complaint Procedures: Provides information for filing a complaint with the Department of State Health Services (DSHS) if an individual or a representative of an organization feels  that a community health worker, instructor, or training program has violated Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1 - 146.8.
Procedures and Complaint form - English
Formulario de quejas y procedimientos - Spanish

 External links to other sites are intended to be informational and do not have the endorsement of the Texas Department of State Health Services.  For information about the Community Health Worker Training and Certification Program please email chw@dshs.texas.gov.

Last updated September 10, 2018