• Contact Us

    For CHW certification questions:
    (512) 776-2570; or
    (512) 776-2624

    For Instructor or Training Program certification questions:
    (512) 776-3860; or
    (512) 776-2208

    General inquiries:
    Email the CHW program

    Fax: (512) 776-7658

    Mailing address:
    Texas Department of State Health Services
    P.O. Box 149347, MC1922
    Attn: CHW Training and Certification Program
    Austin, TX 78714-9347

Community Health Workers - Promotor(a) or Community Health Worker Training and Certification Program

en Español

Who is a Promotor(a) or Community Health Worker?

A person who, with or without compensation is a liaison and provides cultural mediation between health care and social services, and the community. A promotor(a) or community health worker: is a trusted member, and has a close understanding of, the ethnicity, language, socio-economic status, and life experiences of the community served. A promotor(a) or community health worker assists people to gain access to needed services and builds individual, community, and system capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, patient navigation and follow-up, community health education and information, informal counseling, social support, advocacy, and participation in clinical research.

 

What does the The Promotor(a) or Community Health Worker Training and Certification Program provide?

The Promotor(a) or Community Health Worker Training and Certification Program provides leadership to enhance the development and implementation of statewide training and certification standards and administrative rules for the Promotor(a) or Community Health Worker (CHW) Training and Certification Program.  Senate Bill 1051 (77th Texas Legislative Sessions) calls for the Texas Department of State Health Services to establish and operate a training and certification program for persons who act as promotores or community health workers, instructors and sponsoring institutions/training programs.

 

Types of Certifications:

Stakeholders:

 


Complaint Procedures: Provides information for filing a complaint with the Department of State Health Services (DSHS) if an individual or a representative of an organization feels  that a community health worker, instructor, or training program has violated Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1 - 146.8.
Procedures and Complaint form - English
Formulario de quejas y procedimientos - Spanish


External links to other sites are intended to be information and do not have the endorsement of the Texas Department of State Health Services.  For information about the Community Health Worker Training and Certification Program please email chw@dshs.texas.gov.  For information regarding Maternal and Child Health(MCH) in Texas, please email TitleV@dshs.texas.gov New Link or call (512) 776-7373.  

Last updated December 12, 2017