Offender Education Program Complaint Process

An individual who wishes to file a complaint against an Offender Education Program may write to:

Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369

or call 1-800-942-5540 to request the appropriate form or obtain more information. This number is for complaints only. Please direct routine calls and correspondence to the phone number and address on the "Contact Us" page.

The rules require that approved programs establish procedures to resolve participant complaints, and prominently display at each site where coursework is conducted a sign containing the name, mailing address, and telephone number of the department and a statement notifying all persons that any complaints against the program may be directed to the department.

Upon verbal or written request, an approved program or any person associated with the program is required to promptly provide complete and concise information about complaint procedures, including procedures for complaining directly to the department.

Last Updated June 9, 2005

Last updated May 7, 2010