Personal Emergency Response System (PERS) Providers Complaint Process

Filing a Complaint

An individual who wishes to file a complaint against a licensed personal emergency response system (PERS) provider or a registrant may write to:

Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369

or call 1-800-942-5540 to request the appropriate form or obtain more information. This number is for complaints only. Please direct routine calls and correspondence to the phone number and address given below.


Last updated April 29, 2010