An individual who wishes to file a complaint against a Licensed Social Worker may write to:
Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369
or call 1-800-942-5540 to request the appropriate form or obtain more information. This number is for complaints only. Please direct routine calls and correspondence to the phone number and address on the "Contact Us" page.
WHAT HAPPENS IF SOMEONE FILES A COMPLAINT AGAINST ME WITH THE BOARD?
What happens if someone files a complaint against me?
If a complaint is filed against you alleging that you have violated licensing regulations, you will be notified by the board and given an opportunity to respond to the allegations. The board will investigate the complaint by contacting all parties who may have relevant information. Once the investigation is completed, a report is given to the Ethics Committee of the board, who determines whether a violation has been proven.
What actions might the board take following a complaint?
If the Board determines that licensing regulations have been violated, the Board may issue a letter of reprimand or deny, suspend, probate, or revoke licensure.
What are my rights if an adverse action is taken against me?
You have the right to request an administrative review. If you are not satisfied with the results of the administrative review you have the right to an hearing before an Administrative Law Judge at which you may present evidence, call witnesses, and cross-examine witnesses called by the department.
Can I do anything to avoid having a complaint filed against me?
Anyone can file a complaint against you. However, there are steps that you can take to lessen the likelihood of a complaint. The following ideas may be helpful:
- Familiarize yourself with the licensing law and regulations, including the code of conduct.
- Offer services only within your area of expertise. Refer those clients who need other services.
- Develop a clear, written agreement with the client covering the nature and conditions of the services to be provided.
- Maintain and discuss with the client an ongoing plan of service that is amended as necessary.
- Document termination of services and make referrals where appropriate.