***Need Training? Go to the On-Line Training Course for Texas Electronic Registrar***
Visit our Frequently Asked Questions page.
1. Have a specific issue?
2. Have a general question?
For assistance with a TER issue that is not listed above, please email help-TER@dshs.texas.gov and include the following:
Detailed information in the subject line (Example: "Having Problems Electronically Verifying a Death Record in TER Death")
Your business or facility name
The EDR number (for death records)
The name on the record
Date of the event
Contact phone number
Detailed information on the issue you are experiencing, including the events that led up to the issue
3. Need to call?
Contact the TER Help Desk line at 888-963-7111 ext. 3490.