Contact Us

The Texas Department of State Health Services, Office of EMS/Trauma Systems Coordination is the lead state agency responsible for: 

-Emergency Medical Services systems
-EMS professional certification and licensure
-EMS education, trauma systems and trauma facility designation 
-EMS information and injury prevention
-Medical Standards on Motor Vehicle Operations
-Texas EMS Trauma News

This Office is responsible for about 61,000 EMS professionals, 1100 EMS provider agencies, 560 first responder organizations, 104 designated stroke facilities and 269 designated trauma facilities across Texas. In addition to certification, licensure and designation, the Office also takes a lead in educating the public about EMS and injury prevention, and provides millions of dollars in grants each year to Texas EMS systems and trauma facilities for education, training and equipment.


Contact us by:

Printable contact lists

By mail

Mailing Address:
PO Box 149347
Austin, TX 78714-9347 
(All USPS mail must go to this address)
Map to main DSHS location

Physical Address:
DSHS Consumer Protection Division
1100 W. 49th Street
Austin, TX 78756
(Only special service deliveries, such as UPS or Federal Express [not USPS], are received at this address.)  
Map to DSHS-EMS location

Locations of DSHS field offices around the state


By Phone

Main number: (512) 834-6700

  • Option 1- Dial an extension
  • Option 2- Certification and licensing of EMS personnel
  • Option 3- Motor vehicle advisory board (MAB)
  • Option 4- EMS provider/agency licenses
  • Option 5- EMS criminal background review information
  • Option 6- Request an EMS complaint form
  • Option 7- EMS compliance office
  • Option 8- DSHS mailing address

Office of EMS/Trauma Systems Coordination    (512) 834-6700 
EMS Complaints                                                 (512-834-6765
EMS Compliance                                                (512) 834-6665


By Fax

Office of EMS/Trauma Systems Coordination     (512) 834-6736 
EMS Certification                                                 (512) 206-3779
EMS Central Unit                                                 (512) 206-3780
EMS Compliance                                                 (512) 834-6625


By Email

For questions regarding EMS personnel, EMS instructor, coordinator and information operator:

For questions regarding EMS Provider/FRO:

For help with EMS education programs and course approvals:

For questions regarding designation programs:

All other questions or comments email:

Printable Contact Lists

EMS/Trauma System Management Organization
EMS Trauma System Staff Organization
Alphabetical Listing
By Program Area 

Last updated October 19, 2021