• DSHS HIV/STD Program
    Post Office Box 149347, MC 1873
    Austin, TX 78714

    Phone: 737-255-4300

    Email the HIV/STD Program

    Email HIV, STD, Hepatitis C, and TB data requests to the Program – Use this email to request Texas HIV, STD, Hepatitis C, and TB data and statistics. Do not use this email to request treatment or infection history for individuals, or to request information on programs or services. Do not email personal, identifying health information such as HIV status, date of birth, or Social Security Number.

    For treatment/testing history, please contact your local health department.

    For information on HIV testing and services available to persons living with HIV, please contact your local HIV services organization.

POPS Chapter 18 - Pick-Up And Delivery Of Prescription And Over-The-Counter Medications Standards

18.1 Dispensing of Medications

Texas law prohibits dispensing prescription medication except by appropriate licensed personnel. An agency may pick up and deliver medication, however, if appropriate procedures are followed. Medications shall not be recycled between clients or provided to clients for whom they were not prescribed. 


18.2 Personnel

All personnel performing medication pick-up and delivery tasks have a current Texas drivers license and carry insurance as required by state law and all funding sources.


18.3 Procedures and Protocols

There are written protocols for:

  • Medication pick-up and delivery, including tracking the process

  • Handling over-the-counter medications delivery


18.3.1 Pick-Up of Medication

Specific staff are authorized to pick-up medication from a licensed pharmacist on a regular basis. Provisions are made in case the designated people are unable to perform their duties.


18.3.2 Medication Transportation

  • All medications are transported according to pharmacist instruction regarding storage conditions. No client medications are ever left in an unlocked vehicle

  • There is a written procedure to deal with any mishaps (moving violations, accidents, etc.) When transporting medication, documentation is kept in a vehicle-related file


18.3.3 Delivery of Medications

  • There is written protocol to address the situation of the client not being at home to receive his/her medication. If the agency must keep prescription on-site, these are to be kept locked and stored according to the pharmacist’s instructions for storage

  • Efforts should be made to deliver medications as soon as possible. Activities related to necessary storage of medications and of attempts to make delivery are documented

  • Client files should contain documentation of delivered medication


18.3.4 Storage of Medication

There is an agency policy that limits the length of time that medication can be stored on agency property prior to delivery or collection. This should not exceed 72 hours.


18.3.5 Use of Agency Vehicle

Any agency vehicle used to pick up or deliver medication must have current insurance coverage required by state law and by funding sources.


18.3.6 Over-the-Counter (OTC) Medications

There is a written protocol for pick-up and delivery of OTC medications for clients.




18.1 Dispensing of Medications

18.2 Personnel

18.3 Procedures and Protocols

Last updated April 6, 2022