• DSHS HIV/STD Program
    Post Office Box 149347, MC 1873
    Austin, TX 78714

    Phone: 737-255-4300

    Email the HIV/STD Program

    Email HIV, STD, Hepatitis C, and TB data requests to the Program – Use this email to request Texas HIV, STD, Hepatitis C, and TB data and statistics. Do not use this email to request treatment or infection history for individuals, or to request information on programs or services. Do not email personal, identifying health information such as HIV status, date of birth, or Social Security Number.

    For treatment/testing history, please contact your local health department.

    For information on HIV testing and services available to persons living with HIV, please contact your local HIV services organization.

POPS Chapter 20 - Direct Client Services Volunteer Programs Standards

20.1 Personnel

  • There is a written recruitment process for volunteer positions

  • Criminal background checks are required for all volunteers who may have unsupervised contact with minors

  • There is a written job description for each volunteer position

  • There is a completed application for each volunteer

  • Specific paid staff are identified to supervise volunteers

  • There is a system in place to document volunteer work time

  • When reimbursing volunteers for expenses associated with their position, the agency complies with HIV/STD Policy No. 522.001, Reimbursements to Volunteers Involved in Community Planning or Direct Client Service

  • There is a mechanism in place for volunteer appreciation

  • There is a policy in place regarding resignation and termination of volunteers


20.2 Orientation/Training

  • There is a volunteer manual that describes the administrative and operational components of the volunteer program

  • The agency follows a written volunteer orientation and training plan to introduce the agency’s mission statement, services offered, job responsibilities, etc.


20.3 Policy and Procedure

  • The agency’s drug-free workplace policy includes volunteers

  • There is a written grievance procedure that applies to volunteer staff

  • There is a signed confidentiality agreement for each volunteer

  • There is a written code of conduct for volunteers to follow while working with clients and staff

  • There is a signed volunteer agreement outlining the expectations of volunteers to abide by agency rules and responsibilities



20.1 Personnel

20.2 Orientation/Training

20.3 Policy and Procedure

Last updated April 7, 2022