POPS Chapter 20 – Direct Client Services Volunteer Programs Standards

20.1 Personnel

There is a written recruitment process for volunteer positions
Criminal background checks are required for all volunteers who may have unsupervised contact with minors
There is a written job description for each volunteer position
There is a completed application for each volunteer
Specific paid staff are identified to supervise volunteers
There is a system in place to document volunteer work time
When reimbursing volunteers for expenses associated with their position, the agency complies with HIV/STD Policy No. 522.001, Reimbursements to Volunteers Involved in Community Planning or Direct Client Service
There is a mechanism in place for volunteer appreciation
There is a policy in place regarding resignation and termination of volunteers

There is a volunteer manual that describes the administrative and operational components of the volunteer program
The agency follows a written volunteer orientation and training plan to introduce the agency’s mission statement, services offered, job responsibilities, etc.

The agency’s drug-free workplace policy includes volunteers
There is a written grievance procedure that applies to volunteer staff
There is a signed confidentiality agreement for each volunteer
There is a written code of conduct for volunteers to follow while working with clients and staff
There is a signed volunteer agreement outlining the expectations of volunteers to abide by agency rules and responsibilities