Complaints & Enforcement - EMS & Trauma
Complaints
Our EMS Compliance Unit investigates complaints against:
- Emergency Medical Services (EMS) personnel,
- EMS providers,
- EMS first responder organizations,
- EMS education programs,
- EMS course coordinators, and
- EMS instructors.
These complaints involve possible violations of:
- The Emergency Healthcare Act at Chapter 773 of the Health and Safety Code and
- Our EMS Rules at Chapter 157 of the Texas Administrative Code.
Rules for EMS
- Rules for EMS personnel: 25 TAC 157.36
- Rules for EMS providers: 25 TAC 157.16
- Rules for EMS First Responder Organizations: 25 TAC 157.14
- Rules for EMS education programs: L 25 TAC 157.32
- Rules for EMS Course Coordinators: 25 TAC 157.43
- Rules for EMS Instructors: 25 TAC 157.44
Frequently Asked Questions (FAQ)
What Information Do You Need to File a Complaint?
Can I Remain Anonymous if I File a Complaint?
How are Complaints Investigated?
Will I Be Told the Status of my Complaint?
What Are the Most Common Complaints?
How Long Does It Take to Investigate a Complaint?
What Types of Disciplinary Actions Could Be Imposed?
Enforcements and Disciplinary Actions
The information in this section is intended to provide public notice of disciplinary action by the Department of State Health Services and the Division for Regulatory Services, Compliance Unit, and is not intended to reflect the specific findings of either entity.
This information may not reflect any number of factors including, but not limited to, the severity of harm to a patient, any mitigating factors, or a provider/certificant's disciplinary history. This listing is not intended as a guide to the level of sanctions appropriate for a particular act of misconduct.
We've created a list of helpful resources on rule enforcement and disciplinary actions.
View the current license status of an EMS professional here.
Rules and Codes
- View the Texas Health and Safety Code.
- Review the Texas Administrative Code.
- Read the EMS Rules (Title 25, Part I, Chapter 157 of the Texas Administrative Code).
- Search the TDSHS Index of EMS/Trauma Systems policies.
- See all Texas laws and codes.
- Read the 2016 report on Emergency Medical Services Complaints and Investigation.
- Check current license status.
Get In Touch
Contact us for EMS complaint inquiries.
Email: EMS_Complaint@dshs.texas.gov
Contact us about any EMS enforcement or compliance questions.
For general enforcement/compliance inquires, please call 512-834-6665.
Crystal Gallegos, EMS Compliance Specialist
Phone: 737-218-7159
Email: crystal.gallegos@dshs.texas.gov
Heather Godinez, EMS Compliance Specialist
Phone: 512-834-4549
Email: heather.godinez@dshs.texas.gov
Krystal Gilbert, Compliance Support
Phone: 512-231-5757
Email: krystal.gilbert@dshs.texas.gov
Ademola Olufemi, Consumer Safety Unit Manager
Phone: 737-218-7074
Email: ademola.olufemi@dshs.texas.gov
| Angel Jr., William Allen, Pikeville, TN. September 24, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a) for the duration of the Disaster Declaration for all Texas counties in response to COVID-19. |
| Bitar, Steven, El Paso, TX. June 15, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Calhoun, Ryan, Gatesville, TX. July 1, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Cambre, Taylor Morgan, San Angelo, TX. May 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Cole, William R., McKinney, TX. May 16, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Cook, Christopher Wayne, Benbrook and/or Fort Worth, TX. May 21, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Cuellar, Henry, Houston, TX. January 2, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Dial, Joseph Ernest, Fort Worth, TX. June 21, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
Fields, Adam, Vidor, TX. December 8, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Franks, Roy Thomas, Giddings, TX. July 15, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Frazier, III, Ronald J., Georgetown, TX. November 19, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Garcia, IV, Eduardo, Laredo, TX. May 1, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Gill, James Patrick, Humble, TX. January 21, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Hill, Ted Pete, Cypress and/or Spring, TX. March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Hogston, Elijah, Boling, TX. July 13, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Horne, Isaiah, Bedford and/or Irving, TX. December 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Hutchinson, Derrick, Leakey, TX. April 5, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Kniffin, Christopher Dean, Converse, TX. March 30, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Lawrence, Joshua L., Dripping Springs, TX. September 16, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Lawrence, Walker Watt, Millsap and/or Weatherford, TX. November 29, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Lehman, George, Waxahachie, TX. November 9, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Lindgren, Nathan Scott, San Antonio, TX. December 2, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Lively, Christopher, Bastrop, TX. March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| McAlexander, Donald Raymond, Conroe, TX. August 13, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
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McCormick, James Benjamin, Spring, TX. March 27, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Perry, Ryan C., Navasota, TX. January 2, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Pitcher, Darvin Dean, Spring, TX. March 5, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Read, Casey Bernard, Georgetown, TX. October 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Reed, Marcus D., Round Rock, TX. March 15, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Samuel E. Benson, III DBA AAA Ambulance, McAllen, TX. September 19, 2017, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.16(a). |
| Sanchez, Germain Javier Luna, Houston, TX. August 13, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Simmons, Kyle Joseph, Bryan, TX. December 3, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Simpkins, Brad Scott, Coppell, TX. July 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Smith, Rodney Lloyd, Lucas/Allen/Melissa, TX. June 1, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Stephenson, Jeremy, Denison and/or Gainesville, TX. August 22, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Sticker, Justin Lee, Kountze, TX. July 22, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Taylor Jr., Michael Ray, Friona, TX. April 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Thornton, Matthew Allen Liberty, TX. November 5, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Tine, Hunter Kit, Fort Worth and/or North Richland Hills, TX. June 16, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Union Healthcare Services, Inc. DBA City EMS, Houston, TX. October 11, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.16(a). |
| Upchurch, Jared Wayne, Texarkana, TX. May 17, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Venzor, Evan, Austin, TX. August 10, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
| Wolfenbarger, Michael, Richardson, TX. July 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a). |
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For current license status, go to the Online License Verification site.
All postings will remain on the web page:
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| Name | City of Residence | Alleged Action | Disciplinary Action(s) | Order Effective Date |
| Adams, Steven Edward | Sunnyvale/Longview, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35) related to criminal conduct resulting in a conviction for Driving While Intoxicated 3rd or More and failing to notify department of change in criminal history. | 24-month Probated Suspension | August 18, 2021 |
| Albritton, Becky Danielle | Amarillo and/or Dumas, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(22), 157.36(b)(31), 157.36(b)(33), and 157.36(b)(35) related to a positive drug screen for Marijuana, Cannabinoids, Ketamine, and Nor Ketamine and self-administering a controlled substance. | 12-month Suspension | August 25, 2021 |
| AM / PM EMS INC | Houston, TX | Violated EMS Rule 25 TAC § 157.16(d)(12) related to failure to provide true and complete information to the Department. | Administrative Penalty of $7,500.00 | September 26, 2021 |
| Allen, Jacqualius Ronshay Zamir | Fort Worth, TX | Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(31), 157.36(b)(35), 157.36(b)(48), and 157.36(b)(50) related to failure to follow Medical Director's Protocols/Policies, engaging in behavior that is non-diagnostic and/or non-therapeutic; engaging in activity that betrays the patient privacy perspective or public trust and confidence in EMS. | Revocation | April 14, 2022 |
| Barajas, Jr., Carlos | San Antonio and/or Mission, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(47) related to failure to make accurate, complete, and/or clear patient care report, engaged in conduct that jeopardized or had the potential to jeopardize the health or safety of any person, and falsified EMS record, patient record or report. | 12 months Probated Suspension | June 10, 2022 |
| Beach, Dillon Jay | Dumas and/or San Antonio, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30) related to criminal conduct resulting in deferred adjudication community supervision for Stalking. | 12-month Probated Suspension | July 14, 2022 |
| Behringer, Randall | Haslet, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(4), 157.36(b)(8), 157.36(b)(11), 157.36(b)(31), 157.36(b)(37), 157.36(b)(41), and 157.36(b)(47) related to failure to follow Medical Director's Protocols, delegating EMS functions to a person who lacks the education, training, experience, or knowledge to provide appropriate level of care, failure to protect patients/clients and/or the public from unnecessary risk of harm, and engaged in conduct that has the potential to jeopardize the health and safety of a patient. | 6-months Suspension | April 27, 2022 |
| Blackman, Ethan Glen | Breckenridge, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(31), 157.36(b)(32), 157.36(b)(33), and 157.36(b)(35), related to a positive drug screen for Amphetamines, Methamphetamines and Alcohol, failure to follow Medical Director's policy/protocol, and engaging in conduct that jeopardizes the health and safety of patients. | Revocation | November 8, 2021 |
| Brookins, Sr., Danny J. | Denison and/or Warren, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(22), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35) related to an arrest and conviction of Possession of Controlled Substance, failure to notify of an arrest for Assault Causes Bodily Injury Family Member, and failure to notify the Department of change in criminal history. | Probated Suspension until May 31, 2024 | March 23, 2020 |
| Broussard, Tellis Raymond | Houston, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 5-day Suspension | October 15, 2021 |
| Burnley, Curtis Albert | Dallas/Waxahachie, TX | Violated EMS Rules 25 §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(7), 157.36(b)(28), and 157.36(b)(30) rules in effect on the date of occurrence, related to permitting physical or emotional abuse or injury to a patient or the public, and/or failing to report such abuse or injury to the employer, appropriate legal authority and/or the department, failure to follow Medical Director's Protocols, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that jeopardizes or has potential to jeopardize a patient. | 24-month Probated Suspension | June 16, 2021 |
| Carter, William Jordan | Rowlett, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(29), and 157.36(b)(35) related to criminal conduct resulting in conviction for Attempted Theft of Property $2,500.00. | 14-days Suspension followed by Probated Suspension until July 26, 2024 | July 26, 2022 |
| Chaffer, Sterling Christopher | Temple, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7-days Suspension on July 2, 3, 4, 9, 10, 16 and 17 | June 24, 2022 |
| Coker, Corey Lynn | Yantis and/or Sulphur Springs, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(49) related to criminal conduct resulting in a conviction for Driving While Intoxicated 3rd or more and failure to report arrest. | 12-Month Probated Suspension | June 6, 2022 |
| Dallas Lifecare EMS LLC DBA Lifecare EMS | Mesquite, TX | Violated EMS Rules 25 TAC §§ 157.11(n)(1), 157.11(n)(5), and 157.16(d)(14) related to staffing an EMS ambulance with non-certified EMS personnel. | Administrative Penalty $23,250.00 | August 9, 2021 |
| DeLuna, Jr., Manuel | Laredo, TX | Violated Tex. Health & Safety Code § 773.0614 related to conviction for Murder. | Revocation | July 21, 2022 |
| Donaho, III, William Timothy | Stockdale, TX | Violated EMS Rules 25 TAC §§ 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide requested information, failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. | Revocation | December 9, 2021 |
| Edwards, Joshua Austin | Lewisville and/or Coppell, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(29), 157.36(b)(30), and 157.36(b)(35) related to failure to provide requested information, criminal conduct resulting in deferred adjudication community supervision for Stalking and failing to notify department of change in criminal history. | Suspended until September 20, 2023 | June 7, 2022 |
| Escamilla, Rachel | Rocksprings, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | Reprimand | July 26, 2022 |
| Escobedo, Mario Arturo | El Paso, TX | Violated EMS Rules 25 TAC § 157.36(b)(34) related to refusal of an employer drug screen test right before, after, or during an assigned EMS shift. | 6-month Probated Suspension | January 11, 2022 |
| Ferguson, Jonathan Dale | Wichita Falls, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(31), 157.36(b)(32), and 157.36(b)(33) related to using alcohol or drugs to such an extent that the health or safety of any persons may be endangered and failure of employer drug screening before, after or during an assigned EMS work shift. | 2-days suspension followed by 88-days probated suspension from March 27, 2023 to June 25, 2023. | March 27, 2023 |
| Flores, James Peter | Carrollton, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(7), 157.36(b)(28), and 157.36(b)(30) rules in effect on the date of occurrence, related to permitting physical or emotional abuse or injury to a patient or the public, and/or failing to report such abuse or injury to the employer, appropriate legal authority and/or the department, failure to follow Medical Director's Protocols, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that jeopardizes or has potential to jeopardize a patient. | 24-month Probated Suspension | April 6, 2021 |
| Flores, Joseph Daniel | Dumas, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35) related to criminal conduct resulting in an arrest and deferred adjudication for Tampering with Governmental Record and failure to report arrest and notify Department of change in criminal history. | 48-month Probated Suspension | March 11, 2021 |
| Fox, Chantil Rose | Petrolia, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(21), 157.36(b)(26), 157.36(b)(29), 157.36(b)(35), 157.36(b)(47) related to criminal conduct resulting in deferred adjudication community supervision for Theft of Property Greater Than $2,500.00 Less Than $30,000.00 Enhanced and failure to notify Department of indictment. |
24-months Suspension | April 27, 2022 |
| Garza, Daniel B. | Eagle Pass, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7-days Suspension from September 15, 2022 through September 21, 2022 | August 15, 2022 |
| Garza, Emilia Jasso | South Houston, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7-days Suspension from September 17, 2022 through September 23, 2022 | August 17, 2022 |
| Gaw, Evan | Odessa, TX | Violated Texas Occupations Code § 53.021(b) related to felony conviction and imprisonment for Manslaughter. | Revocation | April 25, 2022 |
| Gibbs, Adam Steele | Bulverde, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7-day Suspension | July 28, 2022 |
| Gonzales, Elias | Alice and/or Corpus Christi, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30) related to criminal conduct resulting in deferred adjudication community supervision for three state jail felony offenses of Credit or Debit Card Abuse, failing to report arrest and failing to notify department of change in criminal history. | Reprimand | July 7, 2022 |
| Grodey, Robert David | Tuscola, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(12), and 157.36(b)(19), related to failure to comply with an Agreed Order. | 83-days Suspension from August 16, 2022 through November 7, 2022 | August 16, 2022 |
| Grodey, Robert David | Tuscola, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(31), and 157.36(b)(35) related to engaging in conduct that jeopardized the health and safety of a patient and failure to make an accurate, complete, and/or clear patient care report. | 7-day Suspension from March 04, 2022 through March 10, 2022, followed by an 83-day Probated Suspension | February 4, 2022 |
| Hawkins, James Eric | Murphy, TX | Violated EMS Rules 25 §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(22), 157.36(b)(24), 157.36(b)(31), 157.36(b)(47), and 157.36(b)(49) related to failure to provide requested information, misappropriating medication from his employer, testing positive while on-duty for Hydrocodone and Hydromorphone, and falsifying information provided to the department. | 24-month Probated Suspension | May 20, 2021 |
| Hawkins, Shaun A. | Houston, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31) and 157.36(b)(35) related to criminal conduct resulting in deferred adjudication community supervision for Assault Intentional/Reckless/Impede Breath/Circulation with Previous Conviction and for Assault Family Member, failure to notify department of change in criminal history and failure to report arrests. | 12 months Probated Suspension | August 1, 2022 |
| Hervig, Russell Allan | Anna and/or Grapevine and/or Melissa, TX | Violated EMS Rules 25 TAC §§ 157.33(l)(3), 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(39), and 157.36(b)(40) related to failure to follow medical director's protocols, failure to contact medical control and/or the medical director for refusal of care, falsifying and/or failure to make accurate, complete, and/or clear patient care report. | 6-month Probated Suspension | September 26, 2021 |
| Hoenich, Nicholas Allen | Bedford, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(21), 157.36(b)(45), and 157.36(b)(47) related to engaging in acts of dishonesty which relate to the EMS profession by falsifying and/or forging paramedic clinical paperwork. | 3-months and 15-days Suspension from March 15, 2022 through July 1, 2022 |
March 24, 2022 |
| Holiness & Brothers INC DBA Holiness & Brothers EMS | Sealy, TX | Violated EMS Rules 25 TAC §§ 157.11(n)(22) and 157.16(d)(19) related to failure to possess city permits. | Administrative Penalty $1,875.00 | May 17, 2022 |
| Holley, Raymond | Cypress and/or Houston, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. | Revocation | January 5, 2022 |
| Hunewill, Casey Eugene | Forney, TX | Violated EMS Rules 25 TAC §§ 57.33(m)(3), 157.36(b)(8), 57.36(b)(31), and 157.36(b)(35) related to failure to follow medical director’s protocols, jeopardizing the health and safety of any person, and engaging in activity that betrays the public trust and confidence in EMS. | 2-days suspension followed by 88-days probated suspension from December 16, 2021 to March 16, 2022. | March 14, 2023 |
| Jackson, Alexandra Elisa | Edinburg, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(24), 157.36(b)(26), and 157.36(b)(30) related to failure to provide requested information and failure to report arrests. | 18-months Suspension | August 18, 2022 |
| Jones, Jason David | Decatur, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | Revocation | April 6, 2022 |
| Karaffa, Andrew John | Georgetown, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7-day Suspension | July 7, 2022 |
| Kerbow, Robin Glen | De Leon and/or Pantego, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(21), 157.36(b)(35), 157.36(b)(45), and 157.36(b)(47) related to engaging in acts of dishonesty which relate to the EMS profession by falsifying and/or forging paramedic clinical paperwork. |
12-months Probated Suspension |
July 19, 2022 |
| Ketcherside, Kelly Ann | Leonard, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(31), 157.36(b)(32), 157.36(b)(35), and 157.36(b)(44) related to failure to provide requested information, failure to notify the Department of current mailing address, and operating an emergency response vehicle under the influence of alcohol. | 24-month Probated Suspension | April 30, 2021 |
| Lackey, Sean | Houston, TX | Violated EMS Rules 25 TAC § 157.36(b)(9) related to failing to respond to a call while on duty and/or leaving duty assignment without proper authority. | Reprimand | February 22, 2022 |
| Larson, Daniel Anton | Terrell, TX | Violated Tex. Health & Safety Code § 773.0614 related to deferred adjudication community supervision for Manufacture/Deliver Controlled Substance, Penalty Group 2 Greater Than or Equal to 4 Grams, Less Than 400 Grams, and failure to notify the Department of final court outcome. | 24-months Probated Suspension | May 13, 2022 |
| Lawrence, Walker Watt | Millsap and/or Weatherford, TX | Violated Texas Occupations Code § 53.021(b) related to felony conviction and imprisonment on four (4) counts of Possession of Child Pornography. | Revocation | August 9, 2022 |
| Lee, Coy Waylan | Stamford, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)18), 157.36(b)(25), 157.36(b)(29), and 157.36(b)(30) related to criminal conduct resulting in deferred adjudication community supervision for Aggregate Theft and failure to report change in criminal history. | 30-day Suspension followed by a Probated Suspension until August 7, 2023 | February 10, 2021 |
| Marroquin, Kevin | Arlington, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), and 157.36(b)(47) related to failure to follow Medical Director’s protocol, falsifying patient care report, engaging in conduct that had the potential to jeopardize the health and safety of a patient by performing beyond the scope of level of certification or licensure without Medical Director’s authorization. | 7-day Suspension to begin April 11, 2022 | March 11, 2022 |
| Martin, Todd Alan Martin | Kingwood, TX |
Violated EMS Rules 25 TAC §§ 157.43(h)(17), 157.43(m)(3)(B), |
90-days Probated Suspension Administrative Penalty $1,875.00 held in abeyance for 90-days |
July 19, 2022 |
| McCloud, Sheena Nichole | Killeen, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. | 12-month Probated Suspension | February 11, 2022 |
| McLain, Joseph Gamaliel | Houston, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 14-days Suspension from March 24, 2023 to April 7, 2023 | March 24, 2023 |
| McNiel, Wanda Darlene | Moody, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | Revocation | April 27, 2022 |
| Megason, Vincent O’Neal | Clifton/Larue, TX | Violated Texas Occupations Code § 53.021(b) related to felony conviction and imprisonment for forgery and theft from elderly. | Revocation | March 24, 2023 |
| Mikeska, Staci Lee | Missouri City and/or Houston, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | Reprimand | October 18, 2021 |
| Mitchell, Adam | Denison and/or Sherman, TX | Violated EMS Rules §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7-days Suspension | April 25, 2022 |
| Montgomery County Hospital District DBA Montgomery County Hospital District EMS | Conroe, TX | Violated EMS Rules 25 TAC §§ 157.11(n)(7) and 157.16(d)(8) related to failure to assure patient confidentiality according to federal/state laws and Department regulations. | Reprimand | December 2, 2021 |
| Morris, John Robert | Vidor, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(8), 157.36(b)(31), and 157.36(b)(35) related to failure to follow Medical Director’s Protocol, engaging in conduct that jeopardized the health and safety of a patient, and failure to make an accurate, complete, and/or clear patient care report. | 90-day Probated Suspension | February 8, 2022 |
| Morris, Robert Jacob | Kountze, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(12), and 157.36(b)(44) related to failure to comply with the terms of a Department ordered suspension, staffing an EMS ambulance with a suspended EMS certification, and failure to notify the Department of current mailing address. | Reprimand | February 8, 2022 |
| Newman, Michael Wayne | Floresville, TX | Violated EMS Rules 25 TAC §§ 157.43(h)(2), 157.43(h)(14), 157.43(h)(17), 157.43(m)(3)(B), and 157.43(m)(3)(E) related to failure to provide supervision and oversight, failure to comply with the responsibilities of a course coordinator, and falsifying course completion certificates. | Administrative Penalty $15,750.00 | August 5, 2021 |
| Nwako, John A. | Houston, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(18), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30) related to an arrest and conviction for theft involving Medicaid and Medicare billing and failure to notify the Department of an arrest and conviction. | 7-year Probated Suspension | March 8, 2017 |
| Ogavu, Stephen | Houston, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35) related to criminal conduct resulting in deferred adjudication community supervision for third-degree felony offense of Medicaid Fraud Equal to or Over $20K Under $100K, failing to report arrest and failing to notify department of change in criminal history. | Suspension until November 11, 2025 | June 30, 2022 |
| Oldani, Patrick Andrew | Lake El Sinore, CA and/or Merkel, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(31), 157.36(35), and 157.36(41), related to engaging in conduct that jeopardized the health and safety of a patient and failure to protect and/or advocate for a patient and/or the public from unnecessary risk of harm. | 90-day Probated Suspension | February 17, 2022 |
| Owens, Serrick | Dallas, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(36), and 157.36(b)(40) related to failure to follow Medical Director's Protocols/Policies, failure to contact Medical Control and/or the Medical Director as required, falsifying a patient care report, failure to maintain a substantial amount of skill, knowledge, and/or academic acuity to timely and/or accurately perform duties. |
6-months Suspension from May 26, 2022 through November 26, 2022 |
May 26, 2022 |
| Parry, Kyle William Bevan | Beaumont and/or Lumberton and/or Silsbee, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(31) and 157.36(b)(33) related to related to a positive drug screen for Cocaine. | 90-day Suspension from March 22, 2022 through June 22, 2022 |
February 22, 2022 |
| Payne, Brad Russell | Sweetwater, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(22), 157.36(b)(31), 157.36(b)(32), and 157.36(b)(35) related to misappropriating medication from his employer. |
12-months Suspension from May 25, 2022 through May 25, 2023 |
May 25, 2022 |
| Pompa, Veronica Lea | Corpus Christi, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 14-days Suspension from June 20, 2021 through July 4, 2022 |
June 20, 2022 |
| Precise EMS LLC DBA Precise EMS | San Juan, TX | Violated HSC § 773.050(a) and EMS Rules 25 TAC §§ 157.11(m)(1), 157.11(m)(4), 157.11(n)(1), 157.11(n)(5), and 157.16(d)(14) (rules in effect on the date of the occurrence related to staffing an EMS ambulance vehicle with EMS personnel with expired certifications and failure to comply with an Agreed Order. | 4-year probated suspension and an Administrative Penalty of $355,375.00 with $307,375.00 probated | January 21, 2020 |
| Prosinski, Michael | Montgomery, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(11) and 157.36(b)(31) related to delegating EMS functions to a person who lacks the education, training, experience, or knowledge to provide appropriate level of care, and engaged in conduct that has the potential to jeopardize the health and safety of a patient. | 6-months Suspension from October 7, 2021 through May 4, 2022 |
May 4, 2022 |
| Quillen, Jordan | Lumberton, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(16), 157.36(b)(22), 157.36(b)(26), 157.36(b)(31), 157.36(b)(35) related to engaged in conduct that jeopardized or had the potential to jeopardize the health and safety of a person, by performing an invasive treatment without medical authorization, unlawfully appropriated medical equipment, supplies and medication, engaged in act of dishonesty by tampering with a governmental record, and failure to report arrest | 24-months Suspension | April 27, 2022 |
| Quiroga, Esmeralda | Raymondville, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. | Revoked from November 1, 2021 through February 16, 2022 30-day Suspension beginning February 17, 2022 |
February 17, 2022 |
| Ream, Randy Allen | Conroe and/or Waskom, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(8), 157.36(b)(31), and 157.36(b)(35) related to failure to follow medical director’s protocols, jeopardizing the health and safety of any person, and engaging in activity that betrays the public trust and confidence in EMS. | 90-days suspension from March 29, 2023 to June 27, 2023 | March 29, 2023 |
| Reyes, Hansell | Dallas, TX | Violated EMS Rules 25 TAC §§ 57.33(m)(3), 157.36(b)(8), 57.36(b)(31), and 157.36(b)(35) related to failure to follow medical director’s protocols, jeopardizing the health and safety of any person, and engaging in activity that betrays the public trust and confidence in EMS. | 1-days suspension followed by 89-days probated suspension from December 5, 2021 to March 5, 2022. | March 27, 2023 |
| Richards, Sarah Jane | Poteet, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 7 days Suspension | July 7, 2022 |
| Roberts, Crystal Nicole | Humble and/or Houston, TX | Violated EMS Rules 25 TAC §§ 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5) related to failure to provide requested information, failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. | Revocation | December 10, 2021 |
| Schriber, Shirley Ann | Floresville, TX | Violated EMS Rules 25 TAC §§ 157.43(h)(2), 157.43(h)(17), 157.43(m)(3)(B), and 157.43(m)(3)(E) related to failure to provide supervision and oversight, failure to comply with the responsibilities of a course coordinator, and falsifying course completion certificates. | 24-month Probated Suspension | August 10, 2021 |
| Scott, Devan Charles | Azle, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(30), 157.36(b)(31), and 157.36(b)(35) related to failure to provide requested information, criminal conduct resulting in deferred adjudication community supervision for Abandon Endanger Child Criminal Negligence, failure to notify department of change in criminal history, and failure to report arrest. | Revocation | August 17, 2022 |
| Shaw, Sterling Alexander | Fort Worth, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), 157.38(j)(2), and 157.38(k)(5), related to failure to provide requested information and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 6-months Probated Suspension | July 25, 2022 |
| Simpson, Garrett | Canyon, TX | Violated Tex. Health & Safety Code § 773.0614 related to deferred adjudication community supervision for Online Solicitation of a Minor Sexual Conduct. |
Revocation | April 6, 2022 |
| Skyline Ambulance Services, LLC | Houston, TX | Violated EMS Rules 25 TAC §§ 157.11(n)(18) related to the EMS Provider’s responsibilities of monitoring and enforcing compliance with all policies and protocols. | Reprimand | March 24, 2023 |
| Smith, Rodney, Lloyd | Lucas and/or Allen and/or Melissa, TX | Violated Tex. Health & Safety Code § 773.0614 related to conviction for one (1) count of Sexual Assault of a Child and counts two (2) through nine (9) deferred adjudication community supervision for Sexual Assault of a Child. | Revocation | July 7, 2022 |
| Sparks, David Paul | Waxahachie, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. | 7-day Suspension to begin April 29, 2022 | March 29, 2022 |
| Spradlin, Joe Allen Jr. | Houston, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(38) related to failure to follow Medical Director’s Protocols/Policies, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that had the potential to jeopardize patient, and betraying public trust and confidence in EMS by causing or permitting emotional abuse. | 60-day Probated Suspension | March 11, 2022 |
| Stewart, Jason Taylor | Federal Way, WA and/or Cypress, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.36(b)(44), 157.38(c) and 157.38(k)(5), related to failure to provide requested documentation to the Department, failure to update change of address, and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 90-day Probated Suspension | September 22, 2021 |
| Tejeda, Samuel | Jarrell, TX | Violated Texas Occupations Code § 53.021(b) related to felony conviction and imprisonment for sexual performance by a child. | Revocation | March 28, 2023 |
| Thrasher, Keifer Stephon | Lubbock, TX | Violated EMS Rules 25 TAC § 157.36(g) related to reapplication for EMS certification after revocation of previous EMT certification. | 12-month Probation | February 9, 2022 |
| Triplett, Rachel Lynn | Arlington, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance and failure to respond to request for information. | 3-day Suspension | January 19, 2022 |
| Walker, Perry Scott | Flint, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(20), 157.36(b)(35), and 157.36(b)(40) related to related to assisting another to cheat on psychomotor examinations, engaging in any activity that betrays public trust and confidence in EMS, and engaging in acts of dishonesty which relate to the EMS profession. |
90-day Suspension from April 4, 2022 through July 4, 2022 |
March 4, 2022 |
| White, Michael S. | Leander, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | 3-day Suspension | September 13, 2021 |
| Williams, Andrew Evan | Houston, TX | Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(38) related to failure to follow Medical Director’s Protocols/Policies, failure to make accurate, complete, and/or clear patient care report, engaging in conduct that had the potential to jeopardize patient, and betraying public trust and confidence in EMS by causing or permitting emotional abuse. | 60-day Probated Suspension | March 11, 2022 |
| Wright, Frances Ann | Porter, TX | Violated EMS Rules 25 TAC § 157.36(b)(16) related to misappropriating medication from her employer. | 3-days Suspension from May 5, 2022 through May 7,2022 followed by 87-days Probated Suspension | May 4, 2022 |
| Wright, Steven Douglas | Lampasas and/or Whitney, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)24), 157.36(b)(44), 157.38(c), and 157.38(k)(5), related to failure to provide requested information, failure to notify the Department of current mailing address, and failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance and failure to respond to request for information. | 3-day Suspension | November 19, 2021 |
| Ybarra, Anthony | Elsa and/or Edcouch, TX | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. | Reprimand | August 24, 2022 |
| York, Beau T. | Crandall and/or Eustace, TX | Violated EMS Rules 25 TAC §§ 157.33(l)(3), 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(39), and 157.36(b)(40) related to failure to follow medical director's protocols, failure to contact medical control and/or the medical director for refusal of care, falsifying and/or failure to make accurate, complete, and/or clear patient care report. | 6-month Probated Suspension | September 26, 2021 |
Anyone can. You can file a complaint against any of the following certificate holders or licensees:
- EMS providers (company),
- EMS initial education programs,
- EMS continuing education programs,
- EMS personnel: Emergency Care Attendant (ECA), Emergency Medical Technician (EMT), Advanced Emergency Medical Technician (AEMT), Emergency Medical Technician - Paramedic (EMT-P) Licensed Paramedic (LP), EMS Educator (instructor and course coordinator)
You can file a complaint by completing a form and submitting to the EMS Compliance Unit:
Email: EMS_Complaint@dshs.texas.gov
Fax: 512-821-4510
Mail:
Mail Code-1876,
Texas Department of State Health Services,
Attn: EMS Complaints,
PO Box 149347,
Austin, TX 78714-9347
You can get the complaint form online or call us at 512-834-6765 to ask for a copy.
What Information Do You Need to File a Complaint?
Give any relevant information. Be specific. It is important that we gather as much information as possible, including:
- Date(s),
- Time(s), and
- Location(s) of the alleged incident(s), and the
- Names,
- Addresses,
- Phone numbers of any witnesses, and the
EMS personnel and providers involved, including:
- Any ambulance unit identification numbers and
- Department certification/license numbers of EMS personnel and/or providers involved.
You can view certification/license numbers and check on the status of:
- EMS personnel,
- Providers,
- First responder organizations, or
- EMS education programs.
Select the “Public License Search."
Can I Remain Anonymous if I File a Complaint?
Yes. You do not have to provide your name when filing a complaint. We may not be able to verify there was a violation if you don't give us enough initial information. We may also not be able to follow up with you on the complaint. You will also not be able to follow up nor get information on the status of any possible pending investigation.
How are Complaints Investigated?
- We will first decide if we have jurisdiction to act.
- Next, we review the complaint to decide if the violation goes against EMS Act Chapter 773 of the Health Safety Code and/or EMS rules found under Chapter 157 of the Texas Administrative Code.
- You should receive a complaint acknowledgment letter with a tracking number, contact name, and phone number. This does not apply to anonymous complaints.
We will open a formal investigation and assign it to an investigator if the violation meets these conditions. In most cases, the investigator will ask the person or entity under investigation for more information. They usually do this by mail, email, or phone interviews. Sometimes, they do on-site visits.
All investigative materials and information are confidential and privileged by statute. We can't release any of this, not even to the complainant.
Once we finish the investigation, the Enforcement Review Committee (ERC) reviews the case. They decide if there was a violation and what disciplinary action they will take, if any. You should get complaint closure letter telling you if they substantiated the complaint. This does not apply to an anonymous complaint.
Will I Be Told the Status of my Complaint?
You can view all final enforcement actions that we impose on the EMS enforcement action website.
What Are the Most Common Complaints?
The most common complaints within DSHS’s jurisdiction are:
For EMS Providers
- Patient Care Issues/Protocol violations,
- Non-certified/Expired personnel,
- Equipment/Supplies/Medication deficiencies, and
- Failure to resolve or follow-up complaints from customers.
For EMS Certificants/Licensees
- Patient care issues/Protocol violations,
- Practicing with an expired certification/license,
- Drug diversion,
- Criminal conduct,
- Documentation/Patient care report issues, and
- Unprofessional conduct which might endanger the public.
Examples of complaints that DO NOT fall under its jurisdiction are:
Billing issues (rates/collection procedures): You should send these complaints to the Texas Attorney General’s Office Consumer Complaints Division.
Rudeness: You should send this issue to the EMS certified/licensed personnel’s employer.
Public Health Information Violations/HIPAA: You can report these issues to US Department of Health and Human Services Office of Civil Rights (OCR).
Complaints against licensed professionals or facilities other than EMS personnel, EMS providers, or other EMS entities: Send these complaints to the appropriate state licensing agency or other regulatory programs.
How Long Does It Take to Investigate a Complaint?
The amount of time varies for each investigation. How long it takes depends on a lot of factors, including:
- The complexity of a case,
- Circumstances that may be out of the investigator's control, or
- The EMS personnel, provider, or other EMS entities under investigation.
What Types of Disciplinary Actions Could Be Imposed?
We can:
- Close: Dismissed due to insufficient evidence of a violation.
- Close: Substantiated/no disciplinary action warranted. We accept licensee’s plan of correction or internal remediation.
- Reprimand
- Give an administrative penalty or fine (EMS provider only).
- Suspend or give a probated suspension, or
- Revoke a certification or license.
We may also impose an emergency suspension of a certificate or license. There must be a reasonable cause to believe that a certificate or license holder's conduct is a danger to the public's health and safety. We may impose emergency suspension separately from a proposed disciplinary action in these cases.