NBS Remote Data Services Frequently Asked Questions

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Web Application FAQ

Entering Demographics
Question: Do we still have to handwrite the demographic information onto the cards?
Answer: No. If you place a web label on the NBS card, you do not have to complete the form.
Question: Why does DSHS require a label or handwritten information if the information is being sent electronically?

Two reasons:

  1. DSHS needs some means to verify that the information sent electronically correctly matches the form for which it was submitted.
  2. In the event that an electronic submission fails for any reason, the laboratory needs some means of manually entering demographics in order to test the specimen.
Question: What if I need to change something after the label has been printed?

There are two options.

  1. Through the web system, you may re-access the submitted specimen using the Search option under the Enter NBS Demographics module. Choose to edit the demographics for the specimen in question. Make any necessary changes to the demographic information and submit the specimen again. You will then be prompted to print a label.
  2. On the label, using red ink, strike through the incorrect field and initial the change. DSHS data entry operators will then update the electronically transferred when the specimen is processed by the laboratory.
Question: How do I print more than 1 label?
Answer: If your printer is configured to initiate a print dialog at each print, there will be an option to choose the number of copies within that dialog. If you will always print multiple labels, the number of copies can be set in the printer preferences. Future releases of this system may have the capability to choose the number of labels from within the application.
Question: Can I print labels on a laser printer?
Answer: Although the system is configured to print to a label printer, there is a possible workaround if you prefer to print to Avery labels on a laser printer. A general outline for this workaround is located at: http://www.dshs.state.tx.us/lab/nbsProcedurePrintLabelWebApplication.pdf
Result Reports
Question: When will results be available?

Results will be available as soon as they are reported by DSHS. This usually occurs 1-3 days after the specimen demographics have been Merged into the system.

Question: How long will the results be available on the web?

Results will be available indefinitely. Currently, users can access result reports for any specimens reported after mid-February of 2007.

Question: When we access results, do we pull them out one at a time or can we print a range of specimen results.

Using the Remote Viewer, the user can search by any of the fields listed and print or view reports for all specimens meeting those criteria. For example, the user can enter the date of birth 07/15/2008. The system will return a listing of all specimens submitted by the facility with 07/15/2008 for a date of birth. The user can then click a checkbox next to each specimen they wish and select View All Reports to open all selected reports.

Question: Will the submitter continue to receive a hard copy report?

Currently, yes. In the future, submitters will have the option to opt out of receiving hard copy reports.

Question: When trying to view a report, I am receiving the error “The file is damaged and could not be repaired”. Why?

To view result reports, the web application requires Adobe Reader 8.0 or higher. If you have an older version, this error will occur. A link to a free copy of Adobe Reader 8.0 is available on the Result Reports page.


Can I access reports on specimens that were not drawn by my facility?


Yes. In the Access Result Reports module, uncheck ‘Submitted Samples Only before performing a search. For additional security purposes, the user must use a combination of multiple search fields to access the result report. For a listing of possible search combinations, refer to Page 14 of the web manual. http://www.dshs.state.tx.us/lab/nbsRemoteDataManual.pdf


Where can I get help and hints for accessing result reports?


Click here to view general search tips. (PDF 22kb)

Question: Can the default printer setting be changed so that the labels print to the label printer, but still allow the workstation to keep printing to other networked printers?

Yes. When opting to print to a laser printer instead of the default label printer, the user will need to either reset the laser as the default or choose the laser from the print dialog box generated by their application.

Question: Which label printers can be used with the system?

The following is a list of just some of the label printers that have been tested with this system. Other similar printers will likely be configurable as well.

  • Zebra LP2824
  • Zebra TLP 3742
  • DYMO LabelWriter 400 Turbo
  • Brother P-touch QL-5000
  • SII Smart Label Printer
Question: How do I configure the printer and web browser?

For complete instructions for configuring your printer and web browser, go to http://www.dshs.state.tx.us/lab/nbsProviderWebInstallation.pdf (PDF 835kb)

Question: I am getting an ActiveX control error when I submit a specimen or try to print a label. How do I fix this?

Since this is a secure site, the site must be added to a list of acceptable sites under security settings for your web browser. This may require setup assistance from the facilities IT department. The steps necessary to reconfigure this are also available in the document http://www.dshs.state.tx.us/lab/nbsProviderWebInstallation.pdf (PDF 835kb)


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