HRAR Newsletter

April 2021 HRAR Update

What’s New: See what DSHS has worked on the past month!

  • The TakeChargeTexas (TCT) team has been busy! Last month, the following items were completed:
    • DSHS sent survey to clients for terminology preferences for the TCT Client Portal. We received 80+ responses to this survey!
    • DSHS and Deloitte finalized the schedule and plan for user acceptance testing (UAT) for the Client Portal, which is planned for mid-May 2021.
    • DSHS and Deloitte defined requirements and reviewed initial design for core functionality of the HRAR system:
      • Agency Portal - program eligibility, contracts, select interfaces and reports, and
      • Pharmacy Portal - medication ordering and transfer
    • DSHS and Deloitte stabilized development and test environments/integrations to prepare for the Phase 1 Client Portal release and Phase 2 Agency and Pharmacy Portal continued development
    • DSHS and Deloitte completed the Worker Dashboard of the Agency Portal. This is the Agency Portal that service providers will use. This page serves as a launchpad of actions that staff can take to get started. There are a few actions defined right now but we anticipate many more to come!

      Take a sneak peak of the new Worker Dashboard here:

  Sneak Peak at Worker Dashboard

  • The Client Search page in the Agency Portal page was also finished. This will help staff quickly determine if a client already exists in the HRAR system in order to take action on their case. 

    Here’s a sneak peak of the Client Search page:

Sneak Peak at Client Search Page

A Look Ahead: What DSHS will be working on this upcoming month (subject to change)

  • DSHS plans to initialize user testing for TakeChargeTexas in May. We will be asking a small subset of our client user group to participate in this important step before final deployment.
  • DSHS is preparing a demo to highlight the main components of the TakeChargeTexas Client Portal. The demo will be made available on our website and announced in an upcoming newsletter.

A Special Thanks to our User Groups!

Thank you to all of the clients who participated in the language survey for the TCT portal!


March 2021 HRAR Update

What’s New: See what DSHS has worked on the past month!

  • We are in the process of developing mobile compatibility for the TakeChargeTexas client portal. Clients will now be able to apply for benefits from their phones!
  • The TakeChargeTexas team has spent a lot of time carefully reviewing language for the client portal to be inclusive and accessible. A client survey is being developed to gather final input from the community.
    • The survey will be sent out soon
  • Development of the client portal, TakeChargeTexas, continues. Our focus has been on developing a centralized application that will determine eligibility across HIV Care Services and the Texas HIV Medication Program (THMP). We are excited that clients will only have to complete one application!
  • We are continuing requirements gathering for the worker/agency portal- this is the portal that service providers will use.
    • Some topics include plans for centralized application intake and eligibility, document upload capability, user roles and permissions, and how DSHS will receive benefit applications from TakeChargeTexas for Care, HOPWA and THMP.
  • You can see a sneak peak of the client portal upload documents page below! This can be used to upload directly from your mobile in addition to your web browser. 

Mock-up of future TakeChargeTexas client portal upload documents page

A Look Ahead: What DSHS will be working on this upcoming month (subject to change)

  • We will continue developing features of the TakeChargeTexas client portal, including the ability to submit annual recertifications, 6-month self-attestations, and possible change requests. In addition, the team is starting initial user design on the Agency and Pharmacy Portals.
  • We plan to initiate user testing for TakeChargeTexas in April. We will be asking our client user group to participate in this important step of final development.
  • We are preparing a demo to highlight the main components of the TakeChargeTexas client portal. The demo will be made available on our website and announced in an upcoming newsletter.

A Special Thanks to our User Groups!

Thank you to our program SMEs who have been working tirelessly on the TakeChargeTexas portal and the agency/worker portal!


February 2021 HRAR Update

What’s New: See what DSHS has worked on the past two months!

  • Select user groups participated in a naming lab and through a series of activities landed on a client portal name. Everyone get ready for TakeChargeTexas!
  • Development of core client portal (TakeChargeTexas) features has begun! Our main focus has been on developing a centralized application that will determine eligibility across Care and THMP Programs. We are excited that clients will only have to complete one application!
  • Met with our first user groups, including case managers, care coordinators and eligibility workers to understand the application and recertification process which is helping us to develop a streamlined system.
  • Our client user group provided feedback to help us determine when and how often portal clients should be notified of application status changes.
  • See a sneak peak of the client portal login page:

Mock-up of future TakeChargeTexas client portal login page

A Look Ahead: What DSHS will be working on this upcoming month (subject to change)

  • Continue developing features of the TakeChargeTexas client portal including document upload, online e-sign application submission, and notification center.
  • DSHS will prepare a demo to highlight the main components of the TakeChargeTexas client portal. The demo will be made available on our website and announced in an upcoming newsletter.
  • Begin requirements gathering for the worker/agency portal- this is the portal that service providers will use.
    • Some topics may include plans for centralized application intake and eligibility, application routing from TakeChargeTexas.
  • The TakeChargeTexas team is drafting all of the language and help text for the client portal. Some user groups may see a call to action email to assist us with this process.

A Special Thanks to our User Groups!

Thank you to our case manager, care coordinator, eligibility worker and client user groups for taking time out of your schedules to answer our questions and provide your input!

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Last updated April 14, 2021