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    Monday-Friday, 8 am - 4 pm

    Phone: 888-963-7111
    Fax: 512-776-7711

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    General Questions

TER Help Desk for Birth Registration


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 TER Birth Registration Signup button(1) TER Birth Registration Guide  
TER Enhancements for Local and Birth Registrars


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***Need Training? Go to the On-Line Training Course for Texas Electronic Registrar***

1.    Have a specific issue?

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2.    Have a general question?

For assistance with a TER issue that is not listed above, please email help-TER@dshs.texas.gov and include the following:

  • Detailed information in the subject line (Example: "Having Problems Electronically Verifying a Death Record in TER Death")
  • Your Name
  • Your business or facility name
  • The EDR number (for death records)
  • The name on the record
  • Date of the event
  • Contact phone number
  • Detailed information on the issue you are experiencing, including the events that led up to the issue

3.    Need to call?

Contact the TER Help Desk line at 888-963-7111 ext. 3490.


Last updated March 9, 2017