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Contact Information - Medical Device Manufacturers and Distributors


Toll Free Inquiry/Complaint Line

(Voice Mail Only) 1-888-839-6676

To report complaints or for inquiries, leave your name, phone number, and complaint or question on this voicemail-operated help line and your call will be returned by a staff member from the appropriate program area.


For General Program Inquiries

Email: Drugs and Medical Devices Unit
Phone: (512) 834-6755
Fax: (512) 206-2777 

Mailing Address

Drugs and Medical Devices Unit MC 1987
Texas Department of State Health Services
P. O. Box 149347
Austin, Texas 78714-9347


For Assistance with Licensing

Email: Drugs and Food Safety Licensing Unit
Phone: (512) 834-6727
Fax: (512) 834-6741

Mailing Address

Send correspondence only to:

RLU, Food and Drug Licensing Unit MC 2835
Texas Department of State Health Services
P. O. Box 149347
Austin, Texas 78714-9347


For Enforcement

Jamie Wise 
Phone: (512) 834-4510

Penny Ravnell
Phone: (512) 834-6785


Physical Address

We only receive special service deliveries, such as UPS or Federal Express, at this address
Do not send money to this address

DSHS Consumer Protection Division
1100 W. 49th Street
Austin, TX 78756

Last updated December 2, 2021