• DSHS HIV/STD Program

    Post Office Box 149347, MC 1873
    Austin, Texas 78714

    Phone: (512) 533-3000

    E-mail the HIV/STD Program

    E-mail data requests to HIV/STD Program - This email can be used to request data and statistics on HIV, TB, and STDs in Texas. It cannot be used to get treatment or infection history for individuals, or to request information on programs and services. Please do not include any personal, identifying health information in your email such as HIV status, Date of Birth, Social Security Number, etc.

    For treatment/testing history, please contact your local Health Department.

    For information on HIV testing and services available to Persons Living with HIV and AIDS, please contact your local HIV services organization.

Outreach Services

Service Standard

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HRSA Definition:

Outreach Services include the provision of the following three activities:

  • Identification of people who do not know their HIV status and linkage into Outpatient/Ambulatory Health Services;
  • Provision of additional information and education on health care coverage options; and
  • Re-engagement of people who know their status into Outpatient/Ambulatory Health Services.



Funds may not be used to pay for HIV counseling or testing under this service category. Funds cannot be used to pay for outreach activities with exclusive promotion of HIV prevention education. Outreach services cannot be delivered anonymously as personally identifiable information is needed from clients for program reporting (per Policy Change Notice 12-01 (PDF)). Broad activities such as providing “leaflets at a subway stop” or “a poster at a bus stop” do not meet the intent of the law.



Outreach Services may include both case finding and consumer recruitment through street outreach. Outreach Services activities supported with Ryan White HIV/AIDS Program funds must continue to be:

  • Planned and delivered in coordination with State and local HIV Prevention Programs to avoid duplication of effort;
  • Targeted to populations known through local epidemiologic data to be at disproportionate risk for HIV infection;
  • Targeted to communities or local establishments that are frequented by individuals exhibiting high risk behaviors;
  • Conducted at times and in places where there is a high probability that individuals with HIV infection will be reached;
  • Designed with quantified program reporting that will accommodate local effectiveness evaluation.

Activities should be conducted in such a manner as to reach those known to have delayed seeking care.


Program Guidance:

Please reference PCN 16-02 and PCN 12-01.


Service Standard and Performance Measure

The following Standards and Performance Measures are guides to improving health outcomes for PLWH throughout the State of Texas within the Ryan White Part B and State Services Program.

Standard Measure

Referral: Identified HIV positive individuals will be referred to Early Intervention Services or Medical Case Management Services to facilitate transition and linkage to Outpatient/Ambulatory Health Services.

Outreach providers will follow-up with referrals to EIS and/or MCM to ensure HIV+ individuals attended EIS and/or MCM appointment for linkage to OAHS.

Percentage of clients identified as HIV+ have documented evidence of referrals made to EIS and/or MCM services in the Outreach provider primary record.

Percentage of referrals to EIS and/or MCM services with documented evidence of follow-up to determine PLWH linkage to OAHS in the Outreach provider primary record.



HRSA/HAB Division of Metropolitan HIV/AIDS Programs Program Monitoring Standards – Part A April 2013. p. 32-33.

HRSA/HAB Division of State HIV/AIDS Programs National Monitoring Standards – Program Part B April, 2013. p. 30-31.

HRSA/HAB Ryan White & Global HIV/AIDS Programs, Program & Grants Management, Policy Notices and Program Letters, Policy Change Notice 12-01.

HRSA/HAB Ryan White & Global HIV/AIDS Programs, Program & Grants Management, Policy Notices and Program Letters, Policy Change Notice 16-02.

Last updated January 18, 2018