TRAIN is a national Learning Management Network comprised of 31 Affiliates with their own Learning Management System. TRAIN has almost one million registered users and over 30,000 courses available in various areas of public health. TRAIN is a great resource for all those interested in public health and the latest in worldwide health issues, goals, and programs. The Center for Disease Control and Prevention (CDC) is a TRAIN Affiliate and frequently provides up-to-date information as well as training on many issues.
Texas TRAIN Frequently Asked Questions
What is TRAIN Texas?
TX TRAIN is a Learning Management System (LMS). It was
developed by the Public Health Foundation with a grant from The Robert Wood
Johnson Foundation and funding from participating states and the Centers for
Disease Control and Prevention.
Texas, along with approximately 30 other states, universities,
and agencies, uses TRAIN as a centralized database for sharing public health
training opportunities. The TrainingFinder Real-time Affiliate Integrated Network,
or TRAIN, is the nation’s premier learning resource for professionals who
protect the public’s health. TRAIN is comprised of the national www.train.org
site and participating TRAIN affiliate sites.
Affiliate sites are managed by many state public health
agencies, academic partners, and others. In Texas, this is Texas TRAIN and is
accessed via https://tx.train.org.
What are TRAIN system requirements?
Internet Browsers-
- Internet Explorer 7.0+ or Chrome
TRAIN users can access information about state, local, national, or
international. Users running other Browsers could potentially experience
problems when using TRAIN or courses posted within TRAIN. Run the Environment
Checker for additional troubleshooting (See: Help/Test Your Environment on the Description
page of the course.)
If you plan on taking online courses through TRAIN, your
browser must be set as follows:
- JavaScript must be enabled;
- ActiveX must be enabled.
- If you would like to test your computer to make sure it
meets TRAIN requirements,access this link:
https://tx.train.org/DesktopShell.aspx?tabid=150, select Help, then select Test
Your Environment.
Can I access TRAIN from my home computer?
TRAIN is an internet or web-based application. It is available
24 hours a day, 7 days a week from any location with an Internet connection.
My program provides training to HHS employees and others outside
of HHS. Can I use the TRAIN Learning Management System to list and link to the
training our program offers?
Absolutely! If you are providing public-health related training
or any type of training to public health professionals to enhance their skills,
then TRAIN is available at no charge for your organization’s use. All TRAIN
Course Providers are required to take basic training in the use of the system.
Once completed, the necessary security is assigned to the person to begin
managing their training program. TRAIN does not have the capacity to host your
training modules. These must be stored on your own server space. TRAIN provides
a link to the course, all tracking of registrations, withdrawals, completions,
and more.
How do I get started using TRAIN Texas if I am not an HHS enterprise
employee?
- Select Create Account on the TRAIN login page; Please read
the TRAIN policies carefully. If you agree to these policies, select the checkbox
to continue with the registration;
- Complete the learner account by filling out all the necessary
information. Required fields are indicated with an asterisk (*). REMEMBER: Use your work e-mail address as your login name.
- Select Texas as your state portal. Be sure to select “Texas User group” You can also select other portals, such as CDC, HRSA,
or MRC.
- Finish the registration process, login, locate your course and
register.
I am an HHS enterprise employee. I tried logging in with my email
address and no password, but my record could not be found. What do I do?
The transfer of data from AccessHR to TRAIN is performed
monthly; however, on occasion, an employee’s record is not transferred or there
is some problem that blocks the account. If you can’t log in, please email your
name, work email address, and employee ID number to txtrain@dshs.texas.gov .
Please include information about any previous employment with a state agency, a
different name used, a different email address – anything that will help locate
your account and verify it is yours. In most instances, the TX TRAIN
Administrator can create your account manually.
I need basic instructions on navigating through TRAIN. Where
can I get such instructions?
Once you have a TX TRAIN account, look on the upper left of
the Home page. There is a link to a Quick Guide for TRAIN that you can download.
You can also contact the TX TRAIN Administrator at txtrain@dshs.texas.gov or
call 512-776-7336.
How do I search for courses if I do not have a course ID?
- Log in using your username and password;
- Enter the subject, title, or keyword in the Keyword or
Course ID box at the top left of the page;
- Press Enter or select the magnifying glass on the left of
the search field.
- The results of your search display in a list. Locate your
course and select the title.
How do I withdraw from a course?
- Log in with your username and password;
-
Select Your learning, then select Current Courses. A list of
classes you are registered in or are in the process of taking will appear;
-
Select the M (Manage) next to the class;
-
Select Withdraw.
How do I see if I have completed a training?
- Log in with your username and password;
-
Select Your learning. A list of classes you are registered
for or are in the process of taking will appear.
How do I add a non-TRAIN course to my transcript?
- Expand Your learning, then select TRAIN transcript
- Scroll to the bottom to see the Non-TRAIN Course Add
button
-
Select the Non TRAIN Course Add button and follow the
promptsNote: This will add the course to your TRAIN transcript; but not to your
HR (CAPPS) transcript.
What documentation will I receive after I complete an ICS
online course from FEMA?
Effective April 1, 2015, you must register for a FEMA
Student ID before you can take any test for a FEMA course. Navigate to the FEMA
Independent Study website. At the top of the page is a link to request a FEMA
Student ID. You can store this Student ID in TX TRAIN. Upon successful completion of a FEMA course, you will
receive an e-mail from FEMA that contains a link to your electronic
certificate. The certificate will be in a Portable Document Format (PDF) file.
You can save or print the certificate.
Important: When you receive the email from FEMA with your
certificate, please forward the email or a copy of the certificate to your
Regional Training Coordinator. If you do not know who that person is, please
send the certificate to txtrain@dshs.texas.gov . Completion of FEMA courses must be verified before they are
added to your training transcript.
How can I get a copy of my training certificate of
completion for FEMA ICS courses and what should I do if I have a problem while
taking a FEMA course?
If you have trouble while in the course or need verification
that you completed the course and you did not receive an e-mail confirming your
completion, contact the FEMA training department at 301-447-1200 or Independent.Study@dhs.gov.
I am unable to launch an online course.
You must have certain software installed on your machine to
successfully launch an online course in TX TRAIN. This list is for the basic
system requirements needed:
Web Browser Minimum Requirements:
- Internet Explorer 7;
-
Chrome Version 12;
-
Javascript enabled;
-
Cookies enabled.
Recommended System Specifications:
- Internet Explorer 9;
-
Chrome Auto Update Enabled (Latest Version);
-
Microsoft Office or compatible applications (Office 2000
or later recommended);
-
Adobe Reader.
Users running other browsers could experience problems when
using TRAIN or accessing courses through TRAIN. Run the Environment Checker for
additional troubleshooting.
Please note that some courses posted to TRAIN may require
the following software:
- Adobe Flash;
-
Java;
-
ActiveX.
How do I resume an online course?
Most, but not all, courses in TRAIN must be SCORM compliant.
Only SCORM courses bookmark where you left off in the actual training module. If
the course you want to resume is not a SCORM course, you will have to start over
from the beginning of the course.
- Log in with your username and password;
-
Select My Learning. A list of classes you are registered
in or are in the process of taking will appear;
-
Select the course that you want to resume.
How can I get a copy of my certificate of completion?
- Log in with your username and password;
-
Under My Learning Record, select the Certificates link;
-
Choose the link for the Certificate;
-
Download or print the certificate.
Whom do I contact regarding a course for which I have registered?
Each course entered in TRAIN has a contact person associated.
Look under the Contacts tab on the Course Details page.
How do I reset my password in TRAIN?
- Log in with your username and password;
-
Select My Account in the upper right corner;
-
Enter your new password and confirm
-
Select Save and Back.
Sometimes a course will not open in my browser. What do I do?
Internet Explorer and Google Chrome are the only supported
browsers for use with TRAIN. However, some versions of Internet Explorer
require that you run in Compatibility View. Open the Tools menu in IE, then
select Compatibility View. Whenever you visit the TRAIN pages, they display in Compatibility
View. However, if the website receives updates to display correctly in the
current version of Internet Explorer, Compatibility View will automatically
turn off. You may have to reset it to display TRAIN courses correctly.If this does not work, or if you have other issues with a course,
please contact the Course Provider listed on the Contacts tab. They are the
person responsible for the course, not TX TRAIN.
- Popup windows should be allowed to launch online courses;