Texas TRAIN

TRAIN is a national Learning Management Network comprised of 31 Affiliates with their own Learning Management System. TRAIN has almost one million registered users and over 30,000 courses available in various areas of public health. TRAIN is a great resource for all those interested in public health and the latest in worldwide health issues, goals, and programs. The Center for Disease Control and Prevention (CDC) is a TRAIN Affiliate and frequently provides up-to-date information as well as training on many issues.

Texas TRAIN Frequently Asked Questions

What is TRAIN Texas?

TX TRAIN is a Learning Management System (LMS). It was developed by the Public Health Foundation with a grant from The Robert Wood Johnson Foundation and funding from participating states and the Centers for Disease Control and Prevention.

Texas, along with approximately 30 other states, universities, and agencies, uses TRAIN as a centralized database for sharing public health training opportunities. The TrainingFinder Real-time Affiliate Integrated Network, or TRAIN, is the nation’s premier learning resource for professionals who protect the public’s health. TRAIN is comprised of the national www.train.org site and participating TRAIN affiliate sites.

Affiliate sites are managed by many state public health agencies, academic partners, and others. In Texas, this is Texas TRAIN and is accessed via https://tx.train.org.

What are TRAIN system requirements?

Internet Browsers-

• Internet Explorer 7.0+ or Chrome
  TRAIN users can access information about state, local, national, or international. Users running other Browsers could potentially experience problems when using TRAIN or courses posted within TRAIN. Run the Environment Checker for additional troubleshooting (See: Help/Test Your Environment on the Description page of the course.)

If you plan on taking online courses through TRAIN, your browser must be set as follows:

• JavaScript must be enabled;
• ActiveX must be enabled.
• If you would like to test your computer to make sure it meets TRAIN requirements,access this link: https://tx.train.org/DesktopShell.aspx?tabid=150, select Help, then select Test Your Environment.

Can I access TRAIN from my home computer?

TRAIN is an internet or web-based application. It is available 24 hours a day, 7 days a week from any location with an Internet connection.

My program provides training to HHS employees and others outside of HHS. Can I use the TRAIN Learning Management System to list and link to the training our program offers?

Absolutely! If you are providing public-health related training or any type of training to public health professionals to enhance their skills, then TRAIN is available at no charge for your organization’s use. All TRAIN Course Providers are required to take basic training in the use of the system. Once completed, the necessary security is assigned to the person to begin managing their training program. TRAIN does not have the capacity to host your training modules. These must be stored on your own server space. TRAIN provides a link to the course, all tracking of registrations, withdrawals, completions, and more.

How do I get started using TRAIN Texas if I am not an HHS enterprise employee?

• Select Create Account on the TRAIN login page; Please read the TRAIN policies carefully. If you agree to these policies, select the checkbox to continue with the registration;
• Complete the learner account by filling out all the necessary information. Required fields are indicated with an asterisk (*). REMEMBER: Use your work e-mail address as your login name.
  
• Select Texas as your state portal. Be sure to select “Texas User group” You can also select other portals, such as CDC, HRSA, or MRC.
• Finish the registration process, login, locate your course and register.

I am an HHS enterprise employee. I tried logging in with my email address and no password, but my record could not be found. What do I do?

The transfer of data from AccessHR to TRAIN is performed monthly; however, on occasion, an employee’s record is not transferred or there is some problem that blocks the account. If you can’t log in, please email your name, work email address, and employee ID number to txtrain@dshs.texas.gov . Please include information about any previous employment with a state agency, a different name used, a different email address – anything that will help locate your account and verify it is yours. In most instances, the TX TRAIN Administrator can create your account manually.

I need basic instructions on navigating through TRAIN. Where can I get such instructions?

Once you have a TX TRAIN account, look on the upper left of the Home page. There is a link to a Quick Guide for TRAIN that you can download. You can also contact the TX TRAIN Administrator at txtrain@dshs.texas.gov or call 512-776-7336.

How do I search for courses if I do not have a course ID?

• Log in using your username and password;
  
• Enter the subject, title, or keyword in the Keyword or Course ID box at the top left of the page;
• Press Enter or select the magnifying glass on the left of the search field.
• The results of your search display in a list. Locate your course and select the title.
  

How do I withdraw from a course?

• Log in with your username and password;
• Select Your learning, then select Current Courses. A list of classes you are registered in or are in the process of taking will appear;
• Select the M (Manage) next to the class;
• Select Withdraw.
  

How do I see if I have completed a training?

• Log in with your username and password;
• Select Your learning. A list of classes you are registered for or are in the process of taking will appear.
  

How do I add a non-TRAIN course to my transcript?

• Expand Your learning, then select TRAIN transcript
• Scroll to the bottom to see the Non-TRAIN Course Add button
• Select the Non TRAIN Course Add button and follow the promptsNote: This will add the course to your TRAIN transcript; but not to your HR (CAPPS) transcript.
  

What documentation will I receive after I complete an ICS online course from FEMA?

Effective April 1, 2015, you must register for a FEMA Student ID before you can take any test for a FEMA course. Navigate to the FEMA Independent Study website. At the top of the page is a link to request a FEMA Student ID. You can store this Student ID in TX TRAIN. Upon successful completion of a FEMA course, you will receive an e-mail from FEMA that contains a link to your electronic certificate. The certificate will be in a Portable Document Format (PDF) file. You can save or print the certificate.
Important: When you receive the email from FEMA with your certificate, please forward the email or a copy of the certificate to your Regional Training Coordinator. If you do not know who that person is, please send the certificate to txtrain@dshs.texas.gov . Completion of FEMA courses must be verified before they are added to your training transcript.

How can I get a copy of my training certificate of completion for FEMA ICS courses and what should I do if I have a problem while taking a FEMA course?

If you have trouble while in the course or need verification that you completed the course and you did not receive an e-mail confirming your completion, contact the FEMA training department at 301-447-1200 or Independent.Study@dhs.gov.

I am unable to launch an online course.

You must have certain software installed on your machine to successfully launch an online course in TX TRAIN. This list is for the basic system requirements needed:

Web Browser Minimum Requirements:

• Internet Explorer 7;
• Chrome Version 12;
• Javascript enabled;
• Cookies enabled. 

Recommended System Specifications:

• Internet Explorer 9;
• Chrome Auto Update Enabled (Latest Version);
• Microsoft Office or compatible applications (Office 2000 or later recommended);
• Adobe Reader.

Users running other browsers could experience problems when using TRAIN or accessing courses through TRAIN. Run the Environment Checker for additional troubleshooting.

 Please note that some courses posted to TRAIN may require the following software:

• Adobe Flash;
• Java;
• ActiveX.
  

How do I resume an online course?

Most, but not all, courses in TRAIN must be SCORM compliant. Only SCORM courses bookmark where you left off in the actual training module. If the course you want to resume is not a SCORM course, you will have to start over from the beginning of the course.

• Log in with your username and password;
• Select My Learning. A list of classes you are registered in or are in the process of taking will appear;
• Select the course that you want to resume.
  

How can I get a copy of my certificate of completion?

• Log in with your username and password;
• Under My Learning Record, select the Certificates link;
• Choose the link for the Certificate;
•  Download or print the certificate.
  

Whom do I contact regarding a course for which I have registered?

Each course entered in TRAIN has a contact person associated. Look under the Contacts tab on the Course Details page.

How do I reset my password in TRAIN?

• Log in with your username and password;
• Select My Account in the upper right corner;
• Enter your new password and confirm
• Select Save and Back. 

Sometimes a course will not open in my browser. What do I do?

Internet Explorer and Google Chrome are the only supported browsers for use with TRAIN. However, some versions of Internet Explorer require that you run in Compatibility View. Open the Tools menu in IE, then select Compatibility View. Whenever you visit the TRAIN pages, they display in Compatibility View. However, if the website receives updates to display correctly in the current version of Internet Explorer, Compatibility View will automatically turn off. You may have to reset it to display TRAIN courses correctly.If this does not work, or if you have other issues with a course, please contact the Course Provider listed on the Contacts tab. They are the person responsible for the course, not TX TRAIN.

• Popup windows should be allowed to launch online courses;