The Texas Department of State Health Services does not investigate public pool and spa complaints in counties or municipalities that have a local health department. If you wish to file a complaint about a public pool or spa, first contact the appropriate city or county government office.

The Texas Department of State Health Services will investigate complaints about public pools and spas in areas of the State where there is no local health department. To submit a complaint regarding a suspected violation of the state pool regulations, please contact:

Email: PHSCPS@dshs.texas.gov

Mailing Address

Public Swimming Pools and Spas Program
Environmental Health Section - MC 2835
Texas Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347