Public Health Region 4 and 5N Health Facility Compliance Division

The Health Facility Licensing and Compliance Division (HFLCD) surveys health care facilities which participate in the federal certification program and/or are regulated under state licensing statutes. The division is funded through federal grant awards, licensing fees, and state of Texas general revenue. The overall goal of the division is to monitor health care delivery by regulated health care facilities to assure high quality care to the people of Texas.

The HFLCD has six (6) distinct areas or zones. Each office is staffed according to the number and type of health care facilities located within its boundaries. Generally, surveyors travel from these offices to providers in their zone, thereby saving travel costs and time. Surveys are also scheduled among providers in geographical clusters so that additional cost savings are realized.

This division inspects and assures compliance with state and federal requirements for maintenance of quality health care delivery. It has under its purview hospitals, ambulatory surgery centers, laboratories, renal dialysis centers, physical therapy clinics, rural health clinics, and all other health facilities except long term care.

Go to DSHS Health Facility Compliance Division Web Page 

Go to Centers for Medicare and Medicaid Services Web Site

Jeannette Ray, RN Program Administrator (903) 533-5381
Nan Baird-Phonsansinh Administrative Technician (903) 533-5379
Contact Persons:


Office Location: 

Department of State Health Services
Public Health Region 4 and 5 North
2521 West Front Street
Tyler, Texas  75702
Telephone (903) 595-3585 Switchboard 
The fax number for Tyler HFC Office: (903) 533-5257.

Last updated February 24, 2021