Safe Return Facts

MedicAlert-Safe Return

MedicAlert® + Alzheimer's Association Safe Return® is a 24-hour nationwide emergency response service for individuals with Alzheimer's or a related dementia who wander or have a medical emergency. Twenty-four (24) hour assistance is provided, no matter when or where the person is reported missing.

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How it works

If an individual with Alzheimer's or a related dementia wanders and becomes lost, caregivers can call the 24-hour emergency response line (1.800.625.3780) to report it.

A community support network will be activated, including local Alzheimer Association chapters and law enforcement agencies, to help reunite the person who wandered with the caregiver or a family member. With this service, critical medical information will be provided to emergency responders when needed.

If a citizen or emergency personnel finds the person with dementia, they can call the toll-free number listed on person's MedicAlert + Safe Return ID jewelry. MedicAlert + Safe Return will notify the listed contacts, making sure the person is returned home.

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There are four easy ways to join MedicAlert + Safe Return:

  1. Online: Medical IDs for Alzheimer's
  2. Call: 1.888.572.8566
  3. Mail: Complete and mail in the enrollment form.

    Completed enrollment form and photos can be mailed to:
    MedicAlert + Alzheimer's Association Safe Return
    2323 Colorado Blvd.
    Turlock, CA 95380
  4. Fax: Registration form to 1.800.863.3429

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