Complaint Procedure

An individual or a representative of an organization can file a complaint to report if a law or rule was broken by a community health worker, instructor, or training program as stated in Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1–146.8. The complaint is sent to the Department of State Health Services (DSHS). 

Process

• Read the Complaint Procedure document that includes common questions.
• Complete the Complaint Form and send it to DSHS.

The complaint form may be sent by: 

Email: chw@dshs.texas.gov 

Mail: 
Texas Department of State Health Services 
Promotor(a)/Community Health Worker Training and Certification Program
P.O. Box 149347, Mail Code 1945
Austin, Texas 78714-9347

Fax: 512-776-7555

Questions? 

If you have questions regarding complains, please call: 512-776-2208.