Complaint Procedure

An individual or a representative of an organization can file a complaint to report if a law or rule was broken by a community health worker, instructor, or training program as stated in Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1–146.8. The complaint is sent to the Department of State Health Services (DSHS). 

Note: This complaint form is specific to DSHS-CHW program oversight and support.

Complaint Process

You can send completed complaint forms in three different ways:


Texas Department of State Health Services 
Promotor(a)/Community Health Worker Training and Certification Program
P.O. Box 149347, Mail Code 1945
Austin, TX 78714-9347

Fax: 512-776-7555


If you have questions regarding complaints, please call: 512-776-2777