TakeChargeTexas - Clients
You can apply for Ryan White medical and support services, and assistance with medication by completing an application in the TCT client portal.
If you encounter a problem or need help using TCT, email the Help Desk. Do not submit private health information (PHI), such as HIV status, with the help desk request.
A Central Office employee will work with you to resolve your issue. If the Central Office cannot resolve the issue directly, they will forward it to the appropriate TCT analysts, supervisors, or IT department for further assistance. Some inquiries may require system changes or additional resources and may take some time to complete. Issues that impact system usability (such as bugs identified in the database) will need to be fixed and tested. These issues will be given high priority and resolved as soon as possible. Other requests, however, may include improvements that will enhance, but not inhibit work. These issues may be assigned a lower priority.