TxEVER FAQs - All Users, Local Registrars, Local Administrators

Vital Statistics

Vital Statistics

TxEVER Frequently Asked Questions

TxEVER FAQs - All Users, Local Registrars, Local Administrators

Quick Links

All Users

Local Registrars

Local Administrators

All Users

What if my Pin Number does not work?

Only your Local Administrator or us, at the state level, can perform the primary fix for the "Invalid Pin" issue. Have your local administrator:

  1. Start on the Death Tab
  2. Go to Tools > Library Maintenance
  3. Ensure your User ID is "mapped" correctly in the "User" field

What if I do not remember my User ID?

If you do not recall your  TxEVER User ID, contact your local administrator who can look up your User ID.

You can also complete the TxEVER Help Desk Form.

How do I reset my password?

If you forget your password, you can click on the “forgot password” link on the login page.

What should I do if my account is locked?

First, contact your local administrator to unlock your account. You could instead complete the TxEVER Help Desk Form.

If you are a Local Administrator, follow these steps to unlock an account:

  1. Login onto TxEVER, select Global > Tools > Security > User Maintenance
  2. Select User.
  3. If the User is locked out; the ‘Unlock’ button will appear.
  4. Click ‘Unlock.’
  5. The Local Administrator will receive an alert stating, ‘successfully unlocked.’

Do I have to download TxEVER software to use it?

No, the TxEVER system is completely web-based.

Can I use TxEVER on an Apple device?

Yes, TxEVER is accessible from Mac computers.

How do I enroll for TxEVER?

Go to the TxEVER page and click "User Enrollment."

How long does TxEVER give you until it logs you out?

You will be logged out after 20 minutes of inactivity.

How do I clear my browser cache?

You can clear your browser cache by following the steps below, depending on your internet browser.

Microsoft Internet Explorer (IE)

  • Click Tools, then click Internet Options.　
  • Under Browsing history, click Delete and make sure highlighted checkboxes are checked.
  • Click OK and restart the browser.

Mozilla Firefox

  • Click Tools, then Options, then Privacy and Security.　
  • Under Cookies and Site Data, click Clear Data.
  • Make sure Cookies and Cache are checked, click OK, and restart the browser.

Google Chrome

  • Click Tools, then Settings, Advanced, then Clear Browsing Data.　
  • Make sure to check Cookies and Cached Images and Files.　
  • Click OK and restart the browser.

Local Registrars

Will the local file number/date be automatically assigned? Will TxEVER know to assign the number in the correct format (i.e. 02-0001 for the first 2018 birth, but still use the next 2017 number if a 2017 birth comes through)?

Local file number will be automatically assigned in the correct format.

How will remote births be printed? Can we use the short paper for issuance (if it is printed on 8.5x11 from TxEVER and then photocopied onto the paper)?

Remote births will be printed directly from TxEVER and will be printed on 8.5x11 security paper.

Please note that while your new security paper orders are being processed and delivered, you may continue to use your current supply of B6 paper to issue remote births in TxEVER.

The Remote Issuance transactions show as “Printed”, but it’s not, how do I fix this?

New Remote Issuance transactions may show as "Printed" after saving the search criteria. Follow these instructions to ensure that "Issues from Paper" is not checked.

Reporting COVID-19 Deaths

For deaths due to COVID-19, report COVID-19 in Cause of Death – Part I on the Medical 2 tab. Report other chronic conditions that may have contributed (e.g., COPD, asthma) in Cause of Death – Part II on the Medical 2 tab.

Guidance on reporting COVID-19 deaths (CDC)

For the Natural Death BTP, the medical certifier only needs to accept medical designation in TxEVER and select "Natural" as the manner of death. The medical certifier can return and complete the death certificate within the required 5 days after medical designation.

Steps for Medical Certifier for Burial Transit Permit (PDF)

Local Administrators

How do I create a TxEVER account?

We offer eVideo and user guides for each stakeholder role to help you set up a new user account.

Watch TxEVER: Adding New Users (YouTube).

View the account management user guides:

Will the local registrar's signature show on the record?

At this time, local registrar signatures will not be printed on locally issued records. Please continue to sign them manually.

After office hours, can Police Dept. employee(s) be given access to accept/release Death records for a BTP?

Only vital records personnel with credentials on TxEVER will be allowed to issue electronic BTPs.　

Will each TxEVER user get a PIN or only those with security to enter a birth record?

A pin # is given to TxEVER users when enrolled as a new user. A PIN # is issued by default to all users, but TxEVER only accepts a PIN from users with certifying and/or signing rights.