Local Administrators

TxEVER Local Admin How-To's

To Add or Change a Local Administrator in your Facility

  • For a new user or a facility with no local administrator, the supervisor for the facility will need to submit a help request online and provide the user information for the new user that will be the new local administrator for the facility.
    • The user will need to either complete the user enrollment form to access TxEVER or have a current TxEVER account.
  • If the current local administrator is leaving the facility, they can submit a help request online to request to have another user added as the local administrator prior to their departure.

Every facility with multiple TxEVER users has at least one user with local administrator permissions. Local administrators are responsible for:

  • Ensuring CBC process has been completed for any new users
  • Maintaining current users and update user information as needed
  • Deactivating TxEVER users that have separated from their facility

Criminal Background Check (CBC) Process for New Users

It is the local administrator's responsibility to ensure Criminal Background Checks (CBC) are completed prior to adding new users to TxEVER. The CBC requirement does not apply to licensed physicians, physician assistants, nurses, or funeral directors. The new user must complete fingerprinting with IdentoGo and provide the receipt.

The facility local administrator should send an email to FieldServices@dshs.texas.gov requesting TxEVER access.

In the email, please be sure to include:

  • Full Legal Name (as depicted on their driver’s license)
  • Date of Birth (as depicted on their driver’s license)
  • Driver’s License and copy of IdentoGo receipt (as attachments) – ensure that the appropriate Service Code is on the receipt – Texas – HHSC – DSHS – Vital Records

Please note: Best practice is to complete the CBC process prior to hiring the new employee (or prior to the employee's start date). There is a 2-week turnaround time for CBC clearance. The CBC is fingerprint-based and is reviewed by DPS, DSHS VSS and Legal prior to confirming that the new employee is deemed eligible for TxEVER access.

Some account management functions only the VSS TxEVER Help Desk can do. The most common example is when a physician had an old TER account, but left their old practice and moved to your medical facility. You will be unable to "see" the user until we, at the state level, "assign" the new "location" to that user's profile.

If your facility's local administrator leaves, someone at the state level will need to assign you or another user as a local administrator. Local administrators are unable to grant other users administrator access. The TxEVER Help Desk will only perform functions that local administrators are unable to.

Fix Invalid Pins

How to Create a New User

Step 1: Click the “Create User” button.

Step 2: Fill in all information for the new user.

Step 3: After all information is filled, click “Create User” to move on to add locations.

How to Search for a User Using Filter Search

  1. Go to Tools -> Security -> User Management.
  2. Click “Additional Filters”.

How to add a User to a Library Table

Step 1: Select the searched user to add to the library table.

Step 2: Click on the “Check Linked Library details” link at the bottom of the page.

How to Re-Activate TxEVER Accounts after 90 days of Inactivity

  1. Go to global, Tools > Security > User Maintenance.
  2. Search for user, select name.
  3. Click "Re-activate User" to re-activate a user.
  4. For more information, please see the TxEVER shortcut guide for medical certifier local administrators.

Handbooks & Guides

TxEVER Cheat Sheets