Complaints & Enforcement

Our EMS Compliance Unit investigates complaints against:

Emergency Medical Services (EMS) personnel
EMS providers
EMS first responder organizations
EMS education programs
EMS course coordinators
EMS instructors

Complaints

Scroll down to view current enforcement actions

Complaints involve possible violations of:

Also View:

File a complaint?

You can file a complaint by completing a form and submitting to the EMS Compliance Unit:
Email: EMS_Complaint@dshs.texas.gov
Fax: 512-821-4510
Mail:
Mail Code-1876,
Texas Department of State Health Services,
Attn: EMS Complaints,
PO Box 149347,
Austin, TX 78714-9347
You can get the complaint form online or call us at 512-834-6765 to ask for a copy.

Enforcements Actions

The information in this section is intended to provide public notice of disciplinary action by the Department of State Health Services and the Division for Regulatory Services, Compliance Unit, and is not intended to reflect the specific findings of either entity.

This information may not reflect any number of factors including, but not limited to, the severity of harm to a patient, any mitigating factors, or a provider/certificant's disciplinary history. This listing is not intended as a guide to the level of sanctions appropriate for a particular act of misconduct.

Emergency Suspensions

Emergency Suspension Order imposed Wednesday, September 20, 2023, on Coty James Seiler, Emergency Medical Technician (EMT), certification (No. 741643) for violation of 25 TAC §157.36(b)(1), 25 TAC §157.36(b)(2), 25 TAC §157.36(b)(6), 25 TAC §157.36(b)(7), 25 TAC §157.36(b)(31), and 25 TAC §157.36(b)(35).

Emergency Suspension Order imposed Tuesday, September 19, 2023, on Joshua Kerkhof, Emergency Medical Technician – Paramedic (EMT-P), certification (No. 753493) for violation of 25 TAC §157.36(b)(1), 25 TAC §157.36(b)(2), 25 TAC §157.36(b)(6), 25 TAC §157.36(b)(7), 25 TAC §157.36(b)(28), 25 TAC §157.36(b)(31), and 25 TAC §157.36(b)(35).

Emergency suspension order imposed Monday, July 31, 2023, on Josh Robert James, Emergency Medical Technician – Paramedic (EMT-P), certification (No. 167783) for violation of 25 TAC § 157.36(b)(1), 25 TAC § 157.36(b)(2), 25 TAC § 157.36(b)(23), 25 TAC § 157.36(b)(26), 25 TAC § 157.36(b)(31) and 25 TAC § 157.36(b)(35).

Angel Jr., William Allen, Pikeville, TN. September 24, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a) for the duration of the Disaster Declaration for all Texas counties in response to COVID-19.

Barnet, David Christopher, Corpus Christi, TX. February, 17, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Barth, Gage Ryan Glendale, AZ. January 27, 2023, Emergency Suspension of privilege to practice, Pursuant to Health and Safety Code 778A related to the EMS Compact and EMS Rules at 25 TAC §157.36(a).

Bitar, Steven, El Paso, TX. June 15, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Calhoun, Ryan, Gatesville, TX. July 1, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Cambre, Taylor Morgan, San Angelo, TX. May 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Cole, William R., McKinney, TX. May 16, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Craver, Noah, Plano, TX. January 25, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Cuellar, Henry, Houston, TX. January 2, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Dial, Joseph Ernest, Fort Worth, TX. June 21, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Franks, Roy Thomas, Giddings, TX. July 15, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Garcia, IV, Eduardo, Laredo, TX. May 1, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Gill, James Patrick, Humble, TX. January 21, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Gillock, Robert, Poolville, TX. December 5, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Gutierrez, Edwin Balmore, Houston, TX. March 16, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Hardin-Crawford, Jacolby, Arlington, TX. June 16, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Hill, Ted Pete, Cypress and/or Spring, TX. March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Hogston, Elijah, Boling, TX. July 13, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Horne, Isaiah, Bedford and/or Irving, TX. December 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Lawrence, Joshua L., Dripping Springs, TX. September 16, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Lehman, George, Waxahachie, TX. November 9, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Lively, Christopher, Bastrop, TX. March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Marrero, Norberto Ceaser, Pearland, TX. May 30, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

McCormick, James Benjamin, Spring, TX. March 27, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

McFall, Jesse Wallace, Denton, TX. March 2, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Morales, Cathleen Christene, Mesquite, TX. August 9, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a) for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(31), 157.36(b)(32), 157.36(b)(34), and 157.36(b)(35).

Ortega, Hiram Edmundo, San Antonio, TX. March 3, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Perry, Ryan C., Navasota, TX. January 2, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Pitcher, Darvin Dean, Spring, TX. March 5, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Ray, Timothy Lee, Magnolia, TX. April 6, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Read, Casey Bernard, Georgetown, TX. October 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Reed, Marcus D., Round Rock, TX. March 15, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Rohde, Aaron, Aubrey and/or Garland, TX. June 26, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Rowe, Patrick, Grand Saline, TX. April 5, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Sanchez, Germain Javier Luna, Houston, TX. August 13, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Setterlund, Kyle Steven, Killeen, TX. December 21, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Simmons, Kyle Joseph, Bryan, TX. December 3, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Simpkins, Brad Scott, Coppell, TX. July 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Smith, Rodney Lloyd, Lucas/Allen/Melissa, TX. June 1, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Stephenson, Jeremy, Denison and/or Gainesville, TX. August 22, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Sticker, Justin Lee, Kountze, TX. July 22, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Streppone, John Anthony, Schertz and/or San Antonio, TX. September 7, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Taylor Jr., Michael Ray, Friona, TX. April 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Thornton, Matthew Allen Liberty, TX. November 5, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Tine, Hunter Kit, Fort Worth and/or North Richland Hills, TX. June 16, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Union Healthcare Services, Inc. DBA City EMS, Houston, TX. October 11, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.16(a).

Venzor, Evan, Austin, TX. August 10, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Wells, Kenneth Lloyd, East Tawakoni and/or Plano, TX. August 21, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a) for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(31), and 157.36(b)(35).

Wheeler, Masson Doss, Conroe, TX. February 2, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Wolfenbarger, Michael, Richardson, TX. July 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC §157.36(a).

Current Enforcement Actions

For current license status, go to the Online License Verification site. All postings will remain on the web page:

For one year after final action is taken; and/or
Until the suspension or probation expires, whichever is longer.

Export Table Data

Name and City of Residence	Alleged Action	Enforcement Action(s)	Order Effective Date
Rascon, Jason Alexander, El Paso, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(38).	2-year suspension from September 12, 2023 through September 11, 2025	9/12/2023
Torrence, Blake Wesley, Bedias, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(1), and 157.36(b)(35)	90-days suspension from September 1, 2023 through December 1, 2023	8/25/2023
Crouch, William Cory, Austin, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5).	Reprimand	8/14/2023
Rojas, Benjamin, Houston, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	7-days suspension from August 27, 2023, through September 2, 2023	8/14/2023
Thomas, Anthony Keith, Houston and Humble, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(21), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35).	Denied Renewal Application	8/11/2023
Gonzalez, Eusebio, Pharr, TX	Violated EMS Rules 25 TAC §§ 157.36(c)(1) and 157.36(c)(3).	Denied Initial Application	8/11/2023
Milburn, Jr., Don Michael, Lexington, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5).	7-day suspension beginning August 27, 2023 through September 2, 2023.	8/11/2023
Villa, Erick Sheridan, El Paso, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(8), and 157.36(b)(41).	Reprimand	8/11/2023
Guillen, Sergio Jesus, El Paso, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(8), and 157.36(b)(41).	Reprimand	8/11/2023
Walker, Kerrie Elizabeth, Owasso, OK	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5).	Revocation	8/11/2023
Patino, Andre, Lubbock and Abilene, TX	Violated EMS Rules 25 TAC §§157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(36), 157.36(b)(37), and 157 .36(b)(47).	Reprimand	7/11/2023
Green, Tre’von, San Antonio, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(3), and 157.36(b)(31)	90-days Suspension	6/7/2023
Covey, Christopher Layne, Irving and/or Saginaw, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(1), 157.36(b)(9), and 157.36(b)(31)	Reprimand	5/23/2023
Hutchinson, Derrick, Leakey, TX	Violated Tex. Health & Safety Code § 773.0614	Revocation	5/23/2023
Helms, Brian, Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35)	12-months Probated Suspension	5/22/2023
Olden, Luther Dansby, College Station, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(6), and 157.36(b)(31)	12-month suspension, initial 30 days actual suspension, remainder probated suspension	5/22/2023
Pena, Augustin Daniel, Bishop, TX	Violated Tex. Health & Safety Code § 773.0614	Revocation	5/19/2023
Lunsford, Priscilla Geneva, Sealy, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.36(b)(44), 157.38(c), and 157.38(k)(5)	14-day suspension on May 20, 21, 27, 28, 2023; June 3, 4, 10, 11, 17, 18, 24, 25, 2023; and July 2, 3, 2023	5/15/2023
Nix, Paula Milinda, Boyd and/or Fort Worth, TX	Violated EMS Rules 25 TAC §§ 157.44(e)(2), 157.44(e)(3), 157.44(e)(6), 157.44(e)(7), 157.44(e)(10), 157.44(e)(13), 157.44(i)(2)(B), 157.44(i)(2)(E), 157.44(i)(2)(I), 157.44(i)(2)(J), and 157.44(i)(2)(Q)	7-day suspension From January 26, 2023, through February 1, 2023, and, 12-months probated suspension beginning May 15, 2023	5/15/2023
Garner, Kade Collier, Lubbock, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(47)	24-months Probated Suspension	5/11/2023
Villarreal, Melody Ann, San Antonio and/or Kerrville, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	5/5/2023
Gonzalez, Frank, El Paso, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), 157.36(b)(41), and 157.36(b)(47)	3-month suspension from April 24, 2023, until July 24, 2023, followed by a probated suspension until April 24, 2024	4/24/2023
McAlexander, Donald Raymond, Uvalde, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	4/24/2023
Alexander II, Jerry, Vernon, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), and 157.36(b)(26)	Reprimand	4/21/2023
Lowry, Roger Dale, Orange, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35)	18-month probated suspension through October 10, 2024	4/10/2023
Lindgren, Nathan Scott, Canton, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	3/31/2023
Rangel, Gilbert, El Paso, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(8), and 157.36(b)(41)	Reprimand	3/31/2023
Barboza Jr., Isaac Rodriguez, Uvalde, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	3/30/2023
Barzilla, Eric L., Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(6), 157.36(b)(14), 157.36(b)(31), and 157.36(b)(35)	12-months probated suspension	3/30/2023
Perry, Bryan T., Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4) 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(39), and 157.36(b)(47)	30-days probated suspension	3/30/2023
Ream, Randy Allen, Conroe and/or Waskom, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(8), 157.36(b)(31), and 157.36(b)(35)	90-days suspension from March 29, 2023, to June 27, 2023	3/29/2023
Tejeda, Samuel, Jarrell, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	3/28/2023
Ferguson, Jonathan Dale, Wichita Falls, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(31), 157.36(b)(32), and 157.36(b)(33)	90-days suspension from March 27, 2023, through June 25, 2023	3/27/2023
Reyes, Hansell, Dallas, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(3), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(39)	1-day suspension from December 5, 2021, through December 6, 2021, followed by an 89-days probated suspension	3/27/2023
McLain, Joseph Gamaliel, Houston, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	14-days suspension from March 24, 2023, through April 7, 2023	3/24/2023
Megason, Vincent O’Neal, Clifton and/or Larue, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	3/24/2023
Skyline Ambulance Services LLC DBA Skyline EMS, Houston, TX	Violated EMS Rules 25 TAC § 157.11(n)(18)	Reprimand	3/24/2023
Hunewill, Casey Eugene, Forney, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(3), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(39)	2-days suspension from December 16, 2021, through December 18, 2021, followed by an 88-days probated suspension	3/14/2023
Norrell, Jr, Teddy Gene, Canton, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(6), 157.36(b)(8), 157.36(b)(35), and 157.36(b)(40)	6-days suspension from December 4, 2021, through December 11, 2021	3/7/2023
Starks, Kevin, Houston and/or Missouri City, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(47)	90-days probated suspension	3/1/2023
Richards, Ryan, Magnolia, TX	Violated Texas Occupations Code § 53.021(b)	Revoke	2/9/2023
Richardson, Catherine Claire, Magnolia, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	14-days suspension from February 8, 2023, through February 23, 2023	2/8/2023
Cavazos, Hernan, Alton, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5)	Revocation	2/1/2023
Jackson, Cortney Gerard, Dallas, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5)	Revocation	2/1/2023
Pearson, Ronnie Paul, Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(30), 157.36(b)(31), and 157.36(b)(35)	Revocation	2/1/2023
Lindburg, Tyrone Henry, Montgomery, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157,36 (b)(21), 157.36(b)(29), and 157.36(b)(35)	Reprimand	1/31/2023
Shaw, Horace, Cedar Hill, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	1/20/2023
Fields, Adam, Vidor, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(17), 157.36(b)(31), 157.36(b)(35) and 157.36(b)(47)	90-days suspension from December 8, 2022, until March 8, 2022, followed by a probated suspension until December 8, 2023	1/17/2023
Sutton, Brittanie, Scurry, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(40)	Reprimand	1/17/2023
Cook, Christopher Wayne, Benbrook and/or Fort Worth, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(16), 157.36(b)(22), 157.36(b)(31), 157.36(b)(32), and 157.36(b)(33)	12-months probated suspension	12/22/2022
Zakem, Donna, Needville, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(8), and 157.36(b)(35)	6-months probated suspension	12/20/2022
Upchurch, Jared Wayne, Texarkana, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	11/28/2022
City of Dallas Fire-Rescue Department, Dallas, TX	Violated HSC § 773.065(a) and EMS Rules 25 TAC §§ 157.11 and 157.16	Administrative penalty of $108,750.00 held in abeyance for 21 months	11/18/2022
Frazier III, Ronald Joseph, Georgetown, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	10/31/2022
Beagnyam, Azzie Marshall, Dickinson, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	14-days suspension From October 28, 2022, through November 11, 2022	10/28/2022
Wells, Billy Nathiel, Arlington and/or Seagoville, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(24), 157.36(b)(29), and 157.36(b)(30)	Suspended until December 31, 2023	10/24/2022
Baker, Caitlin Niccole, Orange, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5).	7-days suspension From November 10, 2022, through November 17, 2022	10/10/2022
Ridge, Timothy David, Houston, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5)	Revocation	10/7/2022
Castillo II, Porfirio, Mcallen and/orDonna, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5)	Revocation	10/6/2022
Pempsell, Daniel Paul, Aledo and/or Fort Worth, TX	Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(40)	Reprimand	9/21/2022
Van Dyke, Luke, Austin, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(21), 157.36(b)(35), 157.36(b)(45), and 157.36(b)(47)	12-months suspension from September 12, 2022, through September 12, 2023	9/8/2022
Floyd, Sr., Kerrick Deon, Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(35)	Revocation	8/25/2022
Lewis, Christopher Michael, Chillicothe, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	Reprimand	8/25/2022
Wood, Michael, Seguin, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.44(i)(2)(B), 157.44(i)(2)(I), 157.44(i)(2)(J), 157.44(i)(2)(N), 157.44(i)(2)(Y)(ii), 157.44(i)(2)(Y)(iii), 157.44(i)(2)(Z)(ii), and 157.44(i)(2)(Z)(iii),	EMT Certification: 30-days suspension from August 25, 2022, through September 25, 2022 And EMS Instructor certification: Revocation	8/25/2022
Ybarra, Anthony, Elsa and/or Edcouch, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	Reprimand	8/24/2022
Jackson, Alexandra Elisa, Edinburg, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(24), 157.36(b)(26), and 157.36(b)(30)	18-months suspension	8/18/2022
Garza, Emilia Jasso, South Houston, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	7-days suspension from September 17, 2022, through September 23, 2022	8/17/2022
Scott, Devan Charles, Azle, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(30), 157.36(b)(31), and 157.36(b)(35)	Revocation	8/17/2022
Garza, Daniel B., Eagle Pass, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	7-days suspension from September 15, 2022, through September 21, 2022	8/15/2022
Lawrence, Walker Watt, Millsap and/or Weatherford, TX	Violated Texas Occupations Code § 53.021(b)	Revocation	8/9/2022
Hawkins, Shaun A., Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31) and 157.36(b)(35)	12 months probated suspension	8/1/2022
Gibbs, Adam Steele, Bulverde, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	7-day suspension	7/28/2022
Carter, William Jordan, Rowlett, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(29), and 157.36(b)(35)	14-days suspension followed by probated suspension until July 26, 2024	7/26/2022
Escamilla, Rachel, Rocksprings, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	Reprimand	7/26/2022
Shaw, Sterling Alexander, Fort Worth, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), 157.38(j)(2), and 157.38(k)(5)	6-months probated suspension	7/25/2022
Kerbow, Robin Glen, De Leon and/or Pantego, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(21), 157.36(b)(35), 157.36(b)(45), and 157.36(b)(47)	12-months probated suspension from July 19, 2022, through July 19, 2023	7/19/2022
Martin, Todd Alan Martin, Kingwood, TX	Violated EMS Rules 25 TAC §§ 157.43(h)(17), 157.43(m)(3)(B), 157.43(m)(3)(G), 157.43(m)(3)(S), and 157.43(m)(3)(T)	90-days probated suspension Administrative Penalty $1,875.00 held in abeyance for 90-days	7/19/2022
Beach, Dillon Jay, Dumas and/or San Antonio, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30)	12-month probated suspension	7/14/2022
Gonzales, Elias, Alice and/or Corpus Christi, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30)	Reprimand	7/7/2022
Karaffa, Andrew John, Georgetown, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5)	7-day suspension	7/7/2022
Richards, Sarah Jane, Poteet, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c) and 157.38(k)(5)	7 days suspension	7/7/2022
Smith, Rodney, Lloyd, Lucas and/or Allen and/or Melissa, TX	Violated Tex. Health & Safety Code § 773.0614	Revocation	7/7/2022
Ogavu, Stephen, Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35)	Suspension until November 11, 2025	6/30/2022
Chaffer, Sterling Christopher, Temple, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	7-days suspension on July 2, 3, 4, 9, 10, 16 and 17	6/24/2022
Pompa, Veronica Lea, Corpus Christi, TX	Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5)	14-days suspension from June 20, 2022, through July 4, 2022	6/20/2022
Barajas, Jr., Carlos, San Antonio and/or Mission, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(3), 157.36(b)(4), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(47)	12 months probated suspension	6/10/2022
Edwards, Joshua Austin, Lewisville and/or Coppell, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(29), 157.36(b)(30), and 157.36(b)(35)	Suspended until September 20, 2023	6/7/2022
Larson, Daniel Anton, Terrell, TX	Violated Tex. Health & Safety Code § 773.0614	24-months probated suspension	5/13/2022
Fox, Chantil Rose, Petrolia, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(21), 157.36(b)(26), 157.36(b)(29), 157.36(b)(35), 157.36(b)(47)	24-months suspension	4/27/2022
Quillen, Jordan, Lumberton, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(16), 157.36(b)(22), 157.36(b)(26), 157.36(b)(31), 157.36(b)(35)	24-months suspension	4/27/2022
Adams, Steven Edward, Sunnyvale/Longview, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35)	24-month probated suspension	8/18/2021
Schriber, Shirley Ann, Floresville, TX	Violated EMS Rules 25 TAC §§ 157.43(h)(2), 157.43(h)(17), 157.43(m)(3)(B), and 157.43(m)(3)(E)	24-month probated suspension	8/10/2021
Burnley, Curtis Albert, Dallas/Waxahachie, TX	Violated EMS Rules 25 §§ 157.36(b)(3), 157.36(b)(6), 157.36(b)(7), 157.36(b)(28), and 157.36(b)(30)	24-month probated suspension	6/16/2021
Flores, Joseph Daniel, Dumas, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35)	48-month probated suspension	3/11/2021
Lee, Coy Waylan, Stamford, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)18), 157.36(b)(25), 157.36(b)(29), and 157.36(b)(30)	30-day suspension followed by a probated suspension until August 7, 2023	2/10/2021
Brookins, Sr., Danny J., Denison and/or Warren, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(22), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35)	Probated suspension until May 31, 2024	3/23/2020
Precise EMS LLC DBA Precise EMS, San Juan, TX	Violated HSC § 773.050(a) and EMS Rules 25 TAC §§ 157.11(m)(1), 157.11(m)(4), 157.11(n)(1), 157.11(n)(5), and 157.16(d)(14)	4-year probated suspension and an administrative penalty of $355,375.00 with $307,375.00 probated	1/21/2020
Nwako, John A., Houston, TX	Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(14), 157.36(b)(18), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30)	7-year probated suspension	3/8/2017

Frequently Asked Questions (FAQ)

Who Can File a Complaint?

Anyone can. You can file a complaint against any of the following certificate holders or licensees:

EMS providers (company),
EMS initial education programs,
EMS continuing education programs,
EMS personnel: Emergency Care Attendant (ECA), Emergency Medical Technician (EMT), Advanced Emergency Medical Technician (AEMT), Emergency Medical Technician - Paramedic (EMT-P) Licensed Paramedic (LP), EMS Educator (instructor and course coordinator)

What Information Do You Need to File a Complaint?

Give any relevant information. Be specific. It is important that we gather as much information as possible, including:

Date(s),
Time(s), and
Location(s) of the alleged incident(s), and the

Names,
Addresses,
Phone numbers of any witnesses, and the

EMS personnel and providers involved, including:

Any ambulance unit identification numbers and
Department certification/license numbers of EMS personnel and/or providers involved.

You can use our online verification system to view certification/license numbers and check on the status of:

EMS personnel,
Providers,
First responder organizations, or
EMS education programs.

Can I Remain Anonymous if I File a Complaint?

How are Complaints Investigated?

We will first decide if we have jurisdiction to act.
Next, we review the complaint to decide if the violation goes against EMS Act Chapter 773 of the Health Safety Code and/or EMS rules found under Chapter 157 of the Texas Administrative Code.
You should receive a complaint acknowledgment letter with a tracking number, contact name, and phone number. This does not apply to anonymous complaints.

We will open a formal investigation and assign it to an investigator if the violation meets these conditions. In most cases, the investigator will ask the person or entity under investigation for more information. They usually do this by mail, email, or phone interviews. Sometimes, they do on-site visits.

All investigative materials and information are confidential and privileged by statute. We can't release any of this, not even to the complainant.

Once we finish the investigation, the Enforcement Review Committee (ERC) reviews the case. They decide if there was a violation and what disciplinary action they will take, if any. You should get complaint closure letter telling you if they substantiated the complaint. This does not apply to an anonymous complaint.

Will I Be Told the Status of my Complaint?

What Are the Most Common Complaints?

The most common complaints within DSHS’s jurisdiction are:

For EMS Providers

Patient Care Issues/Protocol violations,
Non-certified/Expired personnel,
Equipment/Supplies/Medication deficiencies, and
Failure to resolve or follow-up complaints from customers.

For EMS Certificants/Licensees

Patient care issues/Protocol violations,
Practicing with an expired certification/license,
Drug diversion,
Criminal conduct,
Documentation/Patient care report issues, and
Unprofessional conduct which might endanger the public.

Examples of complaints that DO NOT fall under its jurisdiction are:

Billing issues (rates/collection procedures): You should send these complaints to the Texas Attorney General’s Office Consumer Complaints Division.

Rudeness: You should send this issue to the EMS certified/licensed personnel’s employer.

Public Health Information Violations/HIPAA: You can report these issues to US Department of Health and Human Services Office of Civil Rights (OCR).

Complaints against licensed professionals or facilities other than EMS personnel, EMS providers, or other EMS entities: Send these complaints to the appropriate state licensing agency or other regulatory programs.

How Long Does It Take to Investigate a Complaint?

What Types of Disciplinary Actions Could Be Imposed?

We can:

Close: Dismissed due to insufficient evidence of a violation.
Close: Substantiated/no disciplinary action warranted. We accept licensee’s plan of correction or internal remediation.
Reprimand
Give an administrative penalty or fine (EMS provider only).
Suspend or give a probated suspension, or
Revoke a certification or license.

We may also impose an emergency suspension of a certificate or license. There must be a reasonable cause to believe that a certificate or license holder's conduct is a danger to the public's health and safety. We may impose emergency suspension separately from a proposed disciplinary action in these cases.

Get in touch

EMS Complaint Inquiries.

EMS_Complaint@dshs.texas.gov

EMS Enforcement/Compliance Questions

For general enforcement/compliance inquires, please call 512-834-6665 or contact our EMS Compliance staff.

Crystal Gallegos, EMS Compliance Specialist

Phone

512-484-4923

crystal.gallegos@dshs.texas.gov

Daniel Williams, EMS Compliance Specialist

Phone

512-670-6512

daniel.williams@dshs.texas.gov

Krystal Gilbert, Compliance Support

Phone

512-484-1075

krystal.gilbert@dshs.texas.gov

Ademola Olufemi, Consumer Safety Unit Manager

Phone

512-574-4716

ademola.olufemi@dshs.texas.gov

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Complaints & Enforcement

Complaints

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File a complaint?

Enforcements Actions

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Current Enforcement Actions

Frequently Asked Questions (FAQ)

Who Can File a Complaint?

What Information Do You Need to File a Complaint?

Can I Remain Anonymous if I File a Complaint?

How are Complaints Investigated?

Will I Be Told the Status of my Complaint?

What Are the Most Common Complaints?

How Long Does It Take to Investigate a Complaint?

What Types of Disciplinary Actions Could Be Imposed?

Get in touch

EMS Complaint Inquiries.

EMS Enforcement/Compliance Questions

Crystal Gallegos, EMS Compliance Specialist

Daniel Williams, EMS Compliance Specialist

Krystal Gilbert, Compliance Support

Ademola Olufemi, Consumer Safety Unit Manager