Complaints & Compliance
Online Complaint Form
Complete the online complaint intake form.
Our EMS Unit investigates complaints against:
- Emergency Medical Services (EMS) personnel
- EMS providers
- EMS first responder organizations
- EMS education programs
- EMS course coordinators
- EMS instructors
If you would like a paper form, call 512-834-6765 or email us to ask for a copy.
Compliance Actions
The information in this section is intended to provide public notice of disciplinary action by the Department of State Health Services and the Division for Regulatory Services, Compliance Unit, and is not intended to reflect the specific findings of either entity.
This information may not reflect any number of factors including, but not limited to, the severity of harm to a patient, any mitigating factors, or a provider/certificant's disciplinary history. This listing is not intended as a guide to the level of sanctions appropriate for a particular act of misconduct.
Emergency Suspensions
Emergency Suspension Order imposed March 21, 2025, on Taylor Danielle Bigbie, Licensed Paramedic, License No. 747592, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed February 27, 2025, on Benny Ray Clegg, II, Emergency Medical Technician (EMT), Certification No. 755294, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed January 8, 2025, on Jordan Burk, Licensed Paramedic, License No. 773664, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed December 23, 2024, on Oscar Alonso Trejo, Emergency Medical Technician (EMT), Certification No. 763353, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed November 20, 2024, on Texas Rescue Patrol, First Responder Organization, License No. 800904, pursuant to the FRO Rules for violation of 25 TAC §§ 157.14(e)(19), 157.14(e)(23) and HSC § 773.062(a).
Emergency Suspension Order imposed November 13, 2024, on Dustin Pedicini, Emergency Medical Technician (EMT), Certification No. 779259, pursuant to the EMS Rules for violation of HSC § 773.062(a), 25 TAC §§ 157.36(a), 157.36(b)(2), 157.36(b)(31), and 157.36(b)(35).
Emergency Suspension Order imposed November 7, 2024, on Josh Dyba, Licensed Paramedic (LP), Certification No. 744579, pursuant to the EMS Rules for violation of HSC § 773.062(a), 25 TAC §§ 157.36(a), 157.36(b)(2), and 157.36(b)(35).
Emergency Suspension Order imposed October 11, 2024, on Charles Nathaniel Cuvillier, Jr., Licensed Paramedic, License No. 714995, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed October 9, 2024, on Dustin Taylor Gashette, Emergency Medical Technician (EMT), Certification No. 785724, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed September 13, 2024, on Texas Rescue Patrol DBA Desert Haven EMS, Emergency Medical Services (EMS) Provider, License No. 1001058, pursuant to the EMS Rules for violation of 25 TAC § 157.16(a) and HSC § 773.062(a).
Emergency Suspension Order imposed September 11, 2024, on Brittney Sims, Licensed Paramedic, License No. 767006, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed August 30, 2024, on Michael Scott Keener, Licensed Paramedic (LP), Certification No. 775701, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed August 21, 2024, on Dakota Riley Turner, Emergency Medical Technician-Paramedic (EMT-Paramedic), Certification No. 742778, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed August 8, 2024, on Kasey Smith, Emergency Medical Technician-Paramedic (EMT-Paramedic), Certification No. 766251, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed August 6, 2024, on Jason Frankenfield, Emergency Medical Technician (EMT), Certification No. 734106, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed August 1, 2024, on Kirk Stanley Grable, Emergency Medical Technician (EMT-Paramedic), Certification No. 33215, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed December 3, 2021, on Kyle Joseph Simmons, Emergency Medical Technician (EMT), Certification No. 743833, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed September 7, 2022, on John Anthony Streppone, Emergency Medical Technician (EMT), Certification No. 744906, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(31), and 157.36(b)(35).
Emergency Suspension Order imposed December 5, 2022, on Robert Doyle Gillcok, Emergency Medical Technician (EMT), Certification No. 708347, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed March 2, 2023, on Jesse Wallace McFall, Emergency Medical Technician - Paramedic (EMT-P), Certification No. 701699, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(31), and 157.36(b)(35).
Emergency Suspension Order imposed April 5, 2023, on Patrick Rowe, Emergency Care Attendant (ECA), Certification No. 772163, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed June 26, 2023, on Aaron Rohde, Emergency Medical Technician (EMT), Certification No. 771284, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(31), and 157.36(b)(35).
Emergency Suspension Order imposed November 6, 2023, on Luis Alejandro Rodriguez, Emergency Medical Technician (EMT), Certification No. 737837, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(24), and 157.36(b)(26).
Emergency Suspension Order imposed November 30, 2023, on Bradley Jay Benson, Emergency Medical Technician (EMT), Certification No. 162879, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(6), 157.36(b)(7), 157.36(b)(26), 157.36(b)(31), and 157.36(b)(35).
Emergency Suspension Order imposed December 6, 2023, on Thomas Collier, Emergency Medical Technician - Paramedic (EMT-P), Certification No. 756455, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(6), 157.36(b)(7), 157.36(b)(26), 157.36(b)(31), and 157.36(35).
Emergency Suspension Order imposed January 11, 2024, on Eliseo Garcia, Emergency Care Attendant (ECA), Certification No. 773386, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(33).
Emergency Suspension Order imposed February 16, 2024, on Robert Thomas Topfer, Advanced Emergency Medical Technician (AEMT), Certification No. 756956, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed February 21, 2024, on Edwin Balmore Gutierrez, Emergency Medical Technician (EMT), Certification No. 735009, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(b)(2), 157.36(b)(31), and 157.36(b)(35).
Emergency Suspension Order imposed February 26, 2024, on Kenneth Reed Zink, II, Emergency Medical Technician - Paramedic (EMT-P), Certification No. 147605, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed April 2, 2024, on Manuel A Zelaya Hernandez, Emergency Medical Technician (EMT), Certification No. 763723, pursuant to the EMS Rules for violation of 25 TAC §§ 157.36(a) and HSC § 773.062(a).
Emergency Suspension Order imposed July 25, 2024, on Ryan Tipton, Emergency Medical Technician-Paramedic (EMT-Paramedic), Certification No. 758059, pursuant to the EMS Rules for violation of 25 TAC § 157.36(a) and HSC § 773.062(a).
Current Compliance Actions
For current license status, go to the Online License Verification site. All postings will remain on the web page:
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For one year after final action is taken; and/or
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Until the suspension or probation expires, whichever is longer.
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Name and City of Residence
|
Alleged Action
|
Enforcement Action(s)
|
Order Effective Date
|
|---|---|---|---|
| Craver, Noah, Plano, Texas | Violated Texas Occupations Code § 53.021(b). | Revocation | 4/15/2025 |
| Setterlund, Kyle Steven, Killeen, Texas | Violated Texas Occupations Code § 53.021(b). | Revocation | 4/11/2025 |
| Guzman, Xavier, Dallas/Waxahachie, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(21), 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(35), and 157.36(b)(44). | Revocation | 3/17/2025 |
| Dickey, Aaron Paul, Rowlett, Texas | Violated EMS Rules 25 TAC § 157.36(b)(1). | Reprimand | 3/14/2025 |
| Farinhoolt, Eric, Palestine, Texas | Violated EMS Rules 25 TAC § 157.36(b)(24), 157.36(b)(28), and 157.36(b)(44). | Revocation | 3/7/2025 |
| Horner, Joshua Daniel, Midlothian, Texas | Violated EMS Rules 25 TAC §§ 157.33(m)(3) and 157.36(b)(1). | Reprimand | 3/6/2025 |
| Town of Fairview Fire Rescue | Violated EMS Rules 25 TAC § 157.16(d)(14). | Reprimand | 3/3/2025 |
| Shaw, Dallas Ray, Granbury, Texas | Violated Texas Occupations Code § 53.021(b). | Revocation | 2/26/2025 |
| Franks, Roy Thomas, Giddings, Texas | Violated EMS Rules 25 TAC § 157.36(c)(2), 157.36(c)(3), and 157.36(c)(4). | Denied Initial Application | 2/24/2025 |
| Groveton Emergency Medical Services, Inc., Groveton, Texas | Violated EMS Rules 25 TAC §§ 157.11(n)(1), 157.11(n)(23), 157.16(d)(12), 157.16(d)(14), and 157.16(d)(19). | Reprimand with conditions. | 2/14/2025 |
| Montanez, Jr., Anthony, Weslaco, Texas | Violated Texas Health and Safety Code §§ 773.061(a)(1), 773.061(d), 773.0614(a) and 25 TAC §§ 157.36(b)(4), 157.36(b)(45), and 157.36(b)(47). | 90-day suspension, beginning February 10, 2025 through May 11, 2025, with condition to probate after 15 days. | 2/10/2025 |
| Portis, III, Paul Freeman, Houston/Spring, Texas | Violated EMS Rules 25 TAC §§ 25 TAC § 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), and 157.36(b)(29). | Revocation | 1/23/2025 |
| Keefer, Javier, Alamo, Texas | Violated Texas Occupations Code § 53.021(b). | Revocation | 1/16/2025 |
| Dennis, George Allen, Keller, Texas | Violated Texas Occupations Code § 53.021(b). | Revocation | 1/16/2025 |
| Beard, Richard, Friendswood, Texas | Violated Texas Health and Safety Code § 773.061(a)(1) and 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(8), 157.36(b)(16), and 157.36(b)(47). | Reprimand | 1/3/2025 |
| Bazan, Nicolas, McAllen, Texas | Violated Texas Health and Safety Code § 773.061(a)(1) and 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35). | 12-months suspension, beginning January 3, 2025 through January 2, 2026, with conditions to probate remaining. | 1/3/2025 |
| Donaghe, Jason Lee, Princeton, Texas | Violated Texas Health and Safety Code § 773.061(a) and 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35). | 12-months probated suspension beginning January 3, 2025 through January 2, 2026. | 1/3/2025 |
| Uriegas, Rafael, Arlington, Texas | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.36(b)(24), 157.38(c), and 157.38(k)(5). | Revocation | 12/31/2024 |
| Hohenberger, Troy Mac, Argyle, Texas | Violated Texas Occupations Code § 53.021(b) | Revocation | 12/23/2024 |
| Birdsong, Brandon Lamar, El Paso, Texas | Violated EMS Rules 25 TAC §§ 25 TAC § 157.36(b)(1), 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 15.36(b)(26), 157.36(b)(29), and 157.36(b)(35). | 12-months suspension beginning December 18, 2024 through December 18, 2025 with conditions to probate ("probated suspension") duration. | 12/18/2024 |
| Nance, Randy Lynn, Ovilla, Texas | Violated EMS Rules 25 TAC §§ 25 TAC § 157.36(b)(1), 157.36(b)(2), 157.36(b)(21), 157.36(b)(29), and 157.36(b)(35). | 12-months suspension beginning December 10, 2024 through December 9, 2025 with conditions to probate ("probated suspension") duration. | 12/10/2024 |
| Toomey, Marlena Anne, Livingston, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(30), 157.36(b)(31), and 157.36(b)(35). | Revocation | 11/27/2024 |
| Mott, Trevor A., Tomball, Texas | Violated EMS Rules 25 TAC §§ 25 TAC § 157.36(b)(1), 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(29), and 157.36(b)(35) | Revocation | 11/27/2024 |
| Guajardo, Brenda Hurtado, Houston/Spring, Texas | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5). | Revocation | 11/6/2024 |
| Steffin Barrera, Arlington/Rusk, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(29), 157.36(b)(31), 1577.36(b)(35). | 12-months Suspension from October 22, 2024 through October 22, 2025 | 10/22/2024 |
| Rascon, Jason Alexander, El Paso, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(12), 157.36(b)(19), and 157.36(b)(24). | Reprimand | 10/15/2024 |
| Short, Cody Dwayne, Willis, Texas | Violated EMS Rules 25 TAC § 157.36(b)(18). | 15-days Suspension. | 10/15/2024 |
| Ayalew, Yordanos, Houston, Texas | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5). | 90-days Suspension from August 16, 2024 through November 14, 2024. | 8/16/2024 |
| Luis Casanova, Brownsville, Texas | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5). | 90-days Suspension from August 07, 2024 through November 07, 2024 | 8/7/2024 |
| Thomas, Hunter Charles, Dallas, Texas | Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(1), 157.36(b)(31), 157.36(b)(33), 157.36(b)(35), and 157.36(b)(47). | 90-days Suspension from July 22, 2024 through October 21, 2024 | 7/22/2024 |
| Gonzalez, Valerie A., Conroe, Texas | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5). | Revocation | 7/22/2024 |
| Meekhof, Darryl Wayne, Argyle, Texas | Violated EMS Rules 25 TAC § 157.36(b)(34). | Revocation | 7/22/2024 |
| Ramsey, Nicholas, Nash, Texas | Violated EMS Rules 25 TAC § 157.36(b)(34). | 30-days Suspension from July 22, 2024 through August 22, 2024. | 7/22/2024 |
| Smith, Reginald Earl, Fresno, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(25), and 157.36(b)(29). | Revocation | 7/11/2024 |
| Watkins, Gary, Schertz, Texas | Violated EMS Rules 25 TAC § 157.36(b)(24). | 30-day Suspension with conditions followed by 11-month probated suspension | 7/2/2024 |
| Dial, Jacob, San Antonio, Texas | Violated EMS Rules 25 TAC §§ 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5). | 14-day Suspension | 6/27/2024 |
| Jackson, Alexandra Elisa, Mission, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(12), 157.36(b)(24), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(30), 157.36(b)(31), and 157.36(b)(35). | Revocation | 6/3/2024 |
| Messner, Kimberly Lynn, Perryton, Texas | Violated EMS Rules 25 TAC §§ 157.33(m)(3), 157.36(b)(1), 157.36(b)(15), 157.36(b)(18), 157.36(b)(35), 157.38(c), 157.38(k)(5), and 157.38(j)(2). | 7-day suspension beginning May 18, 2024 through May 24, 2024, followed by an 83 day suspension beginning May 25, 2024 through August 16, 2024. | 5/17/2024 |
| Burton, Jeremy, New Braunfels, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(16), 157.36(b)(21), 157.36(b)(22), 157.36(b)(31), 157.36(b)(35), 157.36(b)(46), and 157.36(b)(47). | 12-months probated suspension beginning May 6, 2024 through May 5, 2025. | 5/6/2024 |
| Integrity Medical Transportation, LLC, Plano, Texas | Violated EMS Rules 25 TAC §§ 157.11(h)(1), 157.11(n)(1), 157.11(n)(2)(A), 157.11(n)(2)(B), 157.11(n)(2)(C), 157.11(n)(2)(D), 157.11(n)(5), 157.16(d)(14), and 157.16(d)(19). | Administrative penalty of $5,625.00. | 4/25/2024 |
| Hoover, Frank Rene, Kerrville, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(1), 157.36(b)(2), 157.36(b)(21), 157.36(b)(26), 157.36(b)(29), and 157.36(b)(35). | 18-Months Suspension= 15-days actual suspension:begins April 25, 2024 + 17 months and 15 days probated suspension : begins May 10, 2024 and ends October 25, 2025. | 4/5/2024 |
| AM / PM EMS, Inc., Houston, Texas | Violated EMS Rules 25 TAC §§ 157.11(h)(1), 157.11(n)(1), 157.11(n)(5), 157.11(n)(21), 157.11(n)(22), 157.16(d)(1), 157.16(d)(10), 157.16(d)(11), 157.16(d)(12), and 157.16(d)(14). | Administrative penalty of $100,000, $50,000 of which will be held in abeyance. | 2/29/2024 |
| National Ambulance Company, LLC, Houston/Columbus, Texas | Violated EMS Rules 25 TAC §§ 157.11(e)(1), 157.11(e)(7), 157.11(j)(2), 157.11(k)(1)(C), 157.11(k)(1)(E), 157.11(k)(1)(h), 157.11(k)(1)(K), 157.11(k)(1)(N), 157.11(k)(1)(O), 157.11(k)(7)(A), 157.11(k)(7)(C)(v), 157.11(k)(7)(F), 157.11(k)(7)(G), 157.11(k)(7)(I), 157.11(k)(7)(J), 157.11(n)(1), 157.11(n)(17), 157.11(n)(22), 157.16(b), 157.16(d)(1), 157.16(d)(4), 157.16(d)(18), and 157.16(d)(19). | Probated Suspension until June 1, 2025 and $19,125.00 held in abeyance. | 12/6/2023 |
| Rascon, Jason Alexander, El Paso, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), and 157.36(b)(38). | 2-year suspension from September 12, 2023 through September 11, 2025 | 9/12/2023 |
| Garner, Kade Collier, Lubbock, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(47). | 24-months Probated Suspension | 5/11/2023 |
| Ogavu, Stephen, Houston, Texas | Violated EMS Rules 25 TAC §§ 157.36(b)(2), 157.36(b)(21), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31), and 157.36(b)(35). | Suspension until November 11, 2025 | 6/30/2022 |
Annual Analysis and Trends
Each report is based on final enforcement actions taken during the calendar year listed:
Frequently Asked Questions (FAQ)
Get in touch
For general enforcement/compliance inquires, please call 512-834-6665 or contact our EMS Compliance staff.
Phone
512-574-4716