Open Records Policy

Inquiries for Programs

When submitting an inquiry for a program, be as specific as possible in your request and include a timeframe when appropriate. For example: "Can I get a copy of the most current radiation certification for R35757? or "I am needing our most recent radiation inspection report, our registration number is R47146."


Requesting Records under the Public Information Act, Texas Government Code, Chapter 552

The Department of State Health Services is committed to providing full access to public information. To request records under the Texas Public Information Act:

  • Submit a request in writing via U.S. Mail, fax or email.
  • Include contact information and a clear description of the records you are requesting.
  • Send your request to:

DSHS Public Information Coordinator
1100 West 49th Street
Austin, Texas 78756-3101
Fax: 512-776-7720

You will be notified in writing if there are costs associated with filling your records request. The Office of the Attorney General sets what a state agency may charge for information. For questions about the Public Information Act, please consult the website of the Texas Office of Attorney General, Open Records Division.

Tips for Open Records Requests

  • Your request must be in writing. Only written requests trigger a governmental body's obligations under the Public Information Act.
  • Your request should be for documents or other information that already is in existence. Governmental bodies are not required to answer questions, perform legal research, or comply with a request to supply information on a periodic basis for information that will be prepared in the future.
  • Be as specific as possible in your request and include a timeframe when appropriate. For example: "I am requesting a copy of the mammography certificate for M01666, Christus Santa Rosa Hospital San Marcos, 1301 Wonder World Drive, San Marcos, Texas 78666." or "I'd like to submit an Open Records Request for the 'Texas Radiation Control Program - X-ray List and X-ray Applicant List'".
  • Open Records Requests made by fax must be addressed to the Public Information Coordinator to trigger an obligation under the Public Information Act.
  • If you believe that we have not responded as required by the Public Information Act, you may contact the Attorney General’s Open Records Division Hotline at 512-478-6736 or toll-free 1-877-673-6839.

Members of the News Media

Phone: 512-776-7119

Members of the news media may contact the DSHS Press Office to make an open records request.